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PayPal “Buy Now” buttons have been broken for a week

news.ycombinator.com

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Re: PayPal “Buy Now” buttons have been broken for a week

#41

Post by oakwhiz »

entropy273 wrote: post #36
oakwhiz wrote: post #15

I find the timing interesting because coincidentally I'm having an issue with Stripe. I'm finding recently on multiple PCs that all Stripe checkouts are giving me a generic-sounding error ("We are unable to authenticate your payment method. Please choose a different payment method and try again.") no matter what credit card I use or whether or not uBlock Origin is turned on for the checkout site. However for some rea…

This is 100% a 3DS/SCA issue. Are all of your cards one brand type (Mastercard, Visa, or AMEX)?

Yes, all the cards that I tried were Mastercard.

Re: PayPal “Buy Now” buttons have been broken for a week

#42

Post by oakwhiz »

deepnet wrote: post #30
oakwhiz wrote: post #15

I find the timing interesting because coincidentally I'm having an issue with Stripe. I'm finding recently on multiple PCs that all Stripe checkouts are giving me a generic-sounding error ("We are unable to authenticate your payment method. Please choose a different payment method and try again.") no matter what credit card I use or whether or not uBlock Origin is turned on for the checkout site. However for some rea…

I found customers with popup blocking (firefox) were causing bank verification to fail.

Are there any situations where popups are blocked but no indicator appears in the browser?

Re: PayPal “Buy Now” buttons have been broken for a week

#43

Post by s900mhz »

jzombie wrote: post #3

I find that customer support from a lot of companies these days is remarkably degraded from a few years ago. Some companies, I can't even "spend" money with because of this. A real crisis.

Agreed, with one exception. Costco rolled out live chat and I had to use it twice. The wait time sucks but when connected I was able to get two representatives who knew what they were doing.

Also they let you skip all the auto messages and go straight to a human which is great in the world of dialog tree hell

Re: PayPal “Buy Now” buttons have been broken for a week

#44

Post by jzombie »

imhoguy wrote: post #25
jzombie wrote: post #3

I find that customer support from a lot of companies these days is remarkably degraded from a few years ago. Some companies, I can't even "spend" money with because of this. A real crisis.

They are now pouring money into AI hype to build the ultimate support service which I bet will be shitty as hell too because of obvious "cost cutting" and detachement from reality.

That sounds about right. I was trying to activate a Windows copy on a rented machine and ran through so many hoops that when I finally spoke to someone I just said that I lost my patience and that I couldn't even remember why I was trying to activate it in the first place.

Re: PayPal “Buy Now” buttons have been broken for a week

#45

Post by jzombie »

a_bonobo wrote: post #34
donalhunt wrote: post #26

Earlier quoted context omitted.

Reality: they only have 1 agent. There has been a major shift to using chat bots and knowledge bases to reduce the demand on human agents. This allows companies to reduce staffing costs considerably. Less staff, less management. Unfortunately, there seems to be minimal investment in analysing the user experience over time. Few companies update their bot when there are known issues impacting their service (like they w…

I heard a talk about 2 weeks ago from a law person who mentioned that of all the money ChatGPT is making for companies, the number one driver is savings due from customer support. ChatGPT is not pushing is towards AGI, it's only pushing Doctorow's enshittification.

As an AI language model, I don't have real-time information on specific events or talks that have taken place after my knowledge cutoff in September 2021. However, I can provide some general insights based on the information available up until that time.

Re: PayPal “Buy Now” buttons have been broken for a week

#46

Post by urbandw311er »

zackees wrote: post #37

Paypal is destroying themselves. I went to J6 protest. Didn’t go to the hot area, but one block away. Both personal and business accounts were closed with paypal. Personal venmo was cancelled. The letter they sent me said that they couldn’t tell me why my accounts were closed, and any further correspondence would be ignored unless I contacted their legal department. It looks like the wrong people are now running the…

Wait what? Why is it that you think PayPal knew you had attended those protests?

Re: PayPal “Buy Now” buttons have been broken for a week

#47

Post by nucleative »

prirun wrote: post #35
jzombie wrote: post #3

I find that customer support from a lot of companies these days is remarkably degraded from a few years ago. Some companies, I can't even "spend" money with because of this. A real crisis.

The reality is, unfortunately, it's more profitable to not have customer support at all if things work for most customers, and let the customers with problems just leave.

I hate that you're right. And almost all of us will eventually be that customer with a problem someday.

Re: PayPal “Buy Now” buttons have been broken for a week

#48

Post by davisr »

davisr wrote: post #7
caseyf wrote: post #6

I ran into this problem and it seemed to be triggered when 1) shipping addresses are not needed/collected and 2) the receiver account has any kind of sales tax calculations set up (deep in the PayPal settings) I reported the issue via Merchant Technical Support on the 22nd and got this response yesterday: "Unfortunately, the problem you're experiencing appears to be caused by technical issues within the PayPal system…

This is the first I'm hearing about sales tax being involved--and (1) + (2) perfectly describe my business. I've disabled sales tax...let's see if that helps. FWIW, I received a similar statement from their MTS today. Only that "they're working on it" and "I'll be notified". Although, your ticket is in "Pending Fix" and mine is "On Hold" (so it doesn't get auto-closed, they said). Thanks for the tip! PayPal should be…

(Reporting back) PayPal has now fixed this issue.

Re: PayPal “Buy Now” buttons have been broken for a week

#49

Post by zackees »

urbandw311er wrote: post #46
zackees wrote: post #37

Paypal is destroying themselves. I went to J6 protest. Didn’t go to the hot area, but one block away. Both personal and business accounts were closed with paypal. Personal venmo was cancelled. The letter they sent me said that they couldn’t tell me why my accounts were closed, and any further correspondence would be ignored unless I contacted their legal department. It looks like the wrong people are now running the…

Wait what? Why is it that you think PayPal knew you had attended those protests?

Because I said so on twitter?
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