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> Five stars is good. Everything else is bad. For riders, a couple bad ratings don’t mean that much, but for drivers they could be the difference between maintaining access to the app and being deactivated—gig-speak for being suspended or fired.
I'm only being a _little_ dramatic. I swear.
Good to know that I should have left the driver who crashed their car mid-trip and then charged us for the full trip a five-star rating.
Your experience is obviously an insane outlier, not what the article is talking about, and more a matter for Uber support and/or the legal system.
I think maybe it should just be a few simple questions that are yes or no, based on did the driver follow procedures, get you to your location, provide a suitable vehicle etc. Maybe these questions are randomised so you only get asked one or two, to make the survey quick with riders that get a low yes rate on a certain question, having that question asked to more future riders to rank if it really is an issue or not, the app could even let you filter out riders based on certain feedback criteria if something is important to you.
But as people here should know, people have had issues with Uber Drivers and I am sure there are scales of acceptable behavior.
Not being a woman, I can see were some divers could somewhat hit (even unconsciously) upon some women. In many cases it is not be worthy of reporting, but I believe when that happens I would say a less than 5 should be selected.
I often think that marketplace rating should work like this: Every 3 rides, you get asked "Which one of the last 3 rides did you like the best?". Then the driver you select gets 1 star. So an average driver would get 0.3 stars per ride. For display purposes, this can be normalized to whatever scale is most comfortable for users. This should completely get rid of the problems with the popular "rate every seller right…
Good to know that I should have left the driver who crashed their car mid-trip and then charged us for the full trip a five-star rating.
Your experience is obviously an insane outlier, not what the article is talking about, and more a matter for Uber support and/or the legal system.
I had a driver in LA who was both a terrible driver and terrified of freeways. With 3 near-misses and the bad route, it took 50 min to go somewhere that would otherwise take 15, making me late for a meeting (the LA area has some communities that are physically near each other, but separated by hills/mountains that are otherwise basically impossible to get around). 1 star seems merited for someone who literally can't do the job.
I often think that marketplace rating should work like this: Every 3 rides, you get asked "Which one of the last 3 rides did you like the best?". Then the driver you select gets 1 star. So an average driver would get 0.3 stars per ride. For display purposes, this can be normalized to whatever scale is most comfortable for users. This should completely get rid of the problems with the popular "rate every seller right…
Note that this is a variation of stack ranking, which has incentives for the usual sorts of manipulation like avoiding "difficult" times like rush hour.
I have to disagree with this. In most cases I will say it is true. But as people here should know, people have had issues with Uber Drivers and I am sure there are scales of acceptable behavior. Not being a woman, I can see were some divers could somewhat hit (even unconsciously) upon some women. In many cases it is not be worthy of reporting, but I believe when that happens I would say a less than 5 should be select…