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Raspberri PI Release Announcement

raspberrypi.org

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Re: Raspberri PI Release Announcement

#71

Post by waitwhat »

waitwhat wrote: post #49

People might have some luck with their telephone ordering RS Online: +44 8457 201201 Farnell: +44 8447 111111 (Although I have been on hold with RS for a while now...)

After 25 minutes on hold with RS, I spoke to an agent. She was (understandably) a bit flustered, so this might not be correct, but what I gathered was:

    * She couldn't take an order
    * They weren't going to be able to take an order today
    * What I should be doing is "registering an interest" online when the website comes back up
    * Noone had ordered anything today, although a few had managed to register an interest before the website melted

Re: Raspberri PI Release Announcement

#74

Post by corin_ »

waitwhat wrote: post #71
waitwhat wrote: post #49

People might have some luck with their telephone ordering RS Online: +44 8457 201201 Farnell: +44 8447 111111 (Although I have been on hold with RS for a while now...)

After 25 minutes on hold with RS, I spoke to an agent. She was (understandably) a bit flustered, so this might not be correct, but what I gathered was: * She couldn't take an order * They weren't going to be able to take an order today * What I should be doing is "registering an interest" online when the website comes back up * Noone had ordered anything today, although a few had managed to register an interest befor…

The one I just spoke to said they are waiting for managers to come in to sort out what's going on, so far they don't even have stock numbers and all they know about this product is what's shown on their own website.

Re: Raspberri PI Release Announcement

#76

Post by Devilboy »

learc83 wrote: post #11
handelaar wrote: post #7

And after they spent the past couple of weeks cockily batting away concerns about how they'd handle the traffic load, too. "You're all talking like we don't know what we're doing" is the line I recall being used several times.

They did seem to know what they were doing. They put up a temporary static site to handle the traffic. However, their suppliers, who are apparently fairly large companies, haven't been able to handle it. They said they warned them that the traffic would be enormous.

'We know what we're doing, we'll just palm it off to some random third party to take the heat!'

Re: Raspberri PI Release Announcement

#77

Post by bigiain »

xelfer wrote: post #60
revelation wrote: post #50

Earlier quoted context omitted.

Then I blame their fucked up shop system with yet another site for every other region? All I can say is that one minute after launch, the product page on Farnell was showing "out of stock". After that, the site never loaded again. Apparently the only way you could actually get one is through some back of the woods partner site of them in Australia. Hooray.

I couldn't even find it on the Australian site. I got it into a shopping cart on the UK one, but it died while trying to create my account.

I managed to get a confirmation for an order of two through the Australian Element14 site - it took a dozen or so reloads to get the product into the cart, then almost an hour to get through the payment process (I was already registered from previous purchases).

Re: Raspberri PI Release Announcement

#78

Post by locusm »

locusm wrote: post #73

I managed to buy one in Australia, I had it in my cart at about 4:10PM, took till 2 mins ago(5:08PM) to finish checkout. No word if its a backorder or not...

Also, weird that Farnell had 2 product pages, one for $38AUD, another for $50 - both were listed as model B.

Re: Raspberri PI Release Announcement

#80

Post by bigiain »

handelaar wrote: post #7

And after they spent the past couple of weeks cockily batting away concerns about how they'd handle the traffic load, too. "You're all talking like we don't know what we're doing" is the line I recall being used several times.

Seems to me this is a _great_ reason to use Kickstarter. You get a solid core of pre-purchase data (complete with credit card billing info ready to rock) which lets you much more accurately gauge demand _before_ you need to finalise manufacture/logistics.

I'm in the first batch of the ZPM Espresso machines via Kickstarted, which blew out past their expectations by an order of magnitude, and allowed them the opportunity to re-jig production methods and schedules, based on ordering 10 times as many parts as expected.

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