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Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

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Re: Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

#321
post #49

Earlier quoted context omitted.

Because affiliate marketing is cesspool of scammers doing scams at scale. I say this as someone who's measured marketing performance of these channels over the years.

That's what I meant with "I suspect that it is because companies are so afraid of getting scammed". What is the solution? How can we build trust between publishers and advertisers?

Display marketing. The advertiser chooses which content gets their ads, and how much of a premium that content demands.

This has the side effect of allowing reputable / high quality sites to charge more per impression, and is also privacy preserving (since it does not require user profiling).

Re: Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

#324

Earlier quoted context omitted.

It's not just Amazon. All big tech companies have this "trigger happy" approach to closing down accounts. Especially payment companies. I believe we need to pass down new consumer laws to protect the people. We pretty much rely on their services and they have no accountability.

"The strong do what they can and the weak suffer what they must. Of the gods we believe, and of men we know, that by a necessary law of their nature they rule wherever they can." Thucydides , ~5th century BC

The Melian Dialogue. That, by the way, was democratic Athens laying down the law to the Melos islanders who wanted to be neutral in the Peloponnesian war.

The Athenians then proceeded to kill the adult males and sell the remaining population into slavery. The island was repeopled by Athens, and later produced the Venus of Milo.

Re: Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

#325
post #248

Earlier quoted context omitted.

Apologizing is useless when the power remains

Amazon is a large entity with complex processes. Firing one of the people involved in implementing those processes does not make things better for users or affect how much power Amazon has in the situation.

Someone implemented this process, as well as the policies that drove it. They clearly needed an incentive to think through the PR consequences (if nothing else) before imposing their incompetence on a paying customer.

Firing people for negligence in similar situations would likely have had just such an effect.

Re: Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

#326

Earlier quoted context omitted.

Online retailing.

How exactly does Amazon have a monopoly on online retailing?

They only have a 50% market-wide market share, but an effective monopoly in many verticals.

Re: Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

#327
post #275

Earlier quoted context omitted.

Oof. That is hilarious and maddening. It’s a disturbing trend on any site we rely on or use for services. There is no recourse, once a decision has been made. Last week, I was banned from Facebook Marketplace because… I don’t actually know. I’m cleaning out an old shed and want to sell a bunch of stuff. So, I logged into Facebook for the first time in 2 years, posted a Shop Vac for sale for $50 USD, and an hour later…

I can't wait for some regulation that forces these megacorps to explain why they decided to ban you.

Well a lot of times, they do, but it's often insufficient or falsely veiled in corporate speak that doesn't represent the situation, and indicates a misunderstanding or outright bias against the account holder.

I'd like to see regulation around warnings issues before bans, so that account holders may respond and change behavior or clarify the situation with support teams in good faith before the megacorp takes a harsh sweeping action.

Re: Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

#328
post #5

So Amazon wrongly accuses some random dude of racism after he says "Excuse me how can i help you" from their robotic doorbell, then bricks all of his amazon smarthome products remotely, then bans this man from their associates program for even making a video about it on youtube after 10 years. Are we living inside of the movie demolition man now? I absolutely hate large corporations. Racism off course is never ok, bu…

> Are we living inside of the movie demolition man now?

It's worse. The germaphobes in Demolition Man seemed tolerant and reasonable compared to today's reality.

https://www.google.com/search?q=police+arrest+park+children+...

Re: Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

#329
post #28

Summary: The YouTuber had his Amazon affiliate account canceled after 7 years without warning or evidence of wrongdoing. The reason given was that purchases made through his links were for personal use or made by friends and family, which he denies. He finds the timing suspicious as it came a week after he made a video criticizing Amazon for canceling a customer's account for a racist doorbell claim. He argues that t…

> He believes Amazon is becoming less accountable as it grows in power and treats customers worse. He's right. I have recent first-hand experience of them deleting reviews of counterfeit products. The emails say: "We investigated your concerns about product authenticity, and the information we have indicates that the product you received was authentic." I've tried posting a review a further 4 times, each time only me…

Yep. I got a counterfeit product, reviewed it with photos showing it alongside the authentic version and the very obvious differences (like lack of branding). Rejected as "the information we have indicates that the product you received was authentic." This along with receiving so many low quality products that have glowing 4-5 star reviews has destroyed a lot of my trust in Amazon. I now order direct from manufacturers when possible and am deliberate about the items I trust to order from Amazon.

Re: Amazon cancels my account after exposing account lockout for “racist doorbell” [video]

#330
post #16

Earlier quoted context omitted.

How much of a nuisance it really is if an American got cancelled by Amazon+Google? Assuming any attempt to create an alt account will be thwarted by the process (name won't match credit cards or bank accounts, etc.), I can imagine a dystopian future ~20 years from now where such people will become absolute pariahs in the society. Especially if the current trend of smaller tech companies cow towing the lines of establ…

Nobody "got cancelled". Accounts are cancelled, not people.

With more and more stuff requiring online enrollment and access, getting a decades-old email account with everything in your life attached to, the surface area for potential life disruption is going to be similar to being canceled. We discovered during the pandemic how reliant we actually are on uncaring platforms that will issue a permaban on an account with sometimes no stated cause. This problem, IMHO, is the one big tech regulation that literally every government has been sleeping on. Instead they are focusing on dumb-shit, asinine issues like cookie warnings that (surprise) seem to do very little to actually protect people because nobody has the will, knowledge, or stones to make a regulatory change that actively targets behavior they wish to see eliminated (nonconsensual internet tracking) and would rather focus on a proxy for it (cookies), ultimately causing collateral damage by making a monster out of a core HTTP concept and contributing to banner fatigue through a hellish design-by-government-committee swill of utterly useless regulations. But I digress.

The USPS does not stop delivering mail nor does it revoke your home address if you send or are sent content they deem unfit for delivery (as is the case for many postal services around the world). A meaningful consumer protection would include an expansion into the concept of a “common carrier” to legally mandate a certain classes of online communications providers to not remove access to one’s account (barring an order coming directly from the courts) or they must provide a clear flow to migrate your data to a new email account and forward all messages there for the next N days. In return, they are given expanded safe harbor and indemnification from what the user does on their account.

What I found particularly troubling about twitter banning Trump was that this move of deplatforming was more impactful that literally anything other action taken towards him. Where one stands on the former president is largely irrelevant as this should be concerning because it exposes the elephant-sized lynchpin we have in modern communications: power to silence is heavily consolidated among a small number of players who do not answer and are indifferent to the needs of the general public. To be fair, they are not required to be, and with normal market forces, users are usually empowered to choose where to spend their time, but unfortunately the network effect is more powerful than market forces here resulting in a winner-take-all situation for each major platform subtype.

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