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Kiss your free returns goodbye

thehustle.co

21–30 of 61 posts

Re: Kiss your free returns goodbye

#21

Most discussions about this topic somehow seem to assume that people enjoy returning stuff. They don’t. It’s effort One of the key unresolved problems in fashion retail remains the crazy, unreliable sizing systems. Just because you are size $X at one brand, doesn’t mean you’re size $X at another. Also, the majority of brands only cater to average body proportions. Slim feet? Tall? Good luck!

My experience exactly

Re: Kiss your free returns goodbye

#22

Most discussions about this topic somehow seem to assume that people enjoy returning stuff. They don’t. It’s effort One of the key unresolved problems in fashion retail remains the crazy, unreliable sizing systems. Just because you are size $X at one brand, doesn’t mean you’re size $X at another. Also, the majority of brands only cater to average body proportions. Slim feet? Tall? Good luck!

I have noticed more stores giving actual garment measurements on their site (as opposed to a near meaningless size that is several inches off due to vanity sizing!)

I don’t know why but this still doesn’t work. Recently I needed to buy some thermals. According to MacPac’s sizing guide, with actual measurements, I’m an XS. When I tried them on in person, I’m a medium. Two sizes off.

Re: Kiss your free returns goodbye

#24

Most discussions about this topic somehow seem to assume that people enjoy returning stuff. They don’t. It’s effort One of the key unresolved problems in fashion retail remains the crazy, unreliable sizing systems. Just because you are size $X at one brand, doesn’t mean you’re size $X at another. Also, the majority of brands only cater to average body proportions. Slim feet? Tall? Good luck!

If there was no free returns, both customers and sellers will ensure better fit before sale occurs.

Re: Kiss your free returns goodbye

#25
Welp, that's really annoying on LL Bean's part. They don't have any stores in California, so I guess I won't be purchasing any size-dependent things from them.

Honestly, for things that are sized, and how inconsistent sizes can be (even across multiple batches of one product), I would expect businesses to expect returns for wrong sizes.

As an example, I recently purchased a hat from Goorin Bros.. I ordered two sizes, and returned the one did not fit. Doing the return was easy, using the box the hat originally came in. The hat was not cheap, but I expected that.

Re: Kiss your free returns goodbye

#27
post #2

I'm shocked they lasted this long. It was obviously ripe for abuse. The question is whether brick-and-mortar stores will be able to recover, since that's an advantage they offer.

Free returns seems like a greedy and arrogant policy. I wish more people were surprised by the free return option; and refuse to buy relying on free returns. My state is that I end up buying very little. I even donate stuff I order without enough thought instead of free returns.

Good point also about how various online ordering pushed brick-and-mortar beyond recovery; with many such loss-leading and predatory practices.

Re: Kiss your free returns goodbye

#28
I’m ok with this since it means people who rarely/never return something won’t have to subsidize those who do. How in the world are return rates 15-30%! The only way those kinds of rates make sense to me is if a product is just highly unreliable (as in, does not work at all). Yes, sizing varies for clothing, but this says to me people are being perfectionists when it comes to fit.

Re: Kiss your free returns goodbye

#29

Most discussions about this topic somehow seem to assume that people enjoy returning stuff. They don’t. It’s effort One of the key unresolved problems in fashion retail remains the crazy, unreliable sizing systems. Just because you are size $X at one brand, doesn’t mean you’re size $X at another. Also, the majority of brands only cater to average body proportions. Slim feet? Tall? Good luck!

Several start-up companies have attempted to resolve that problem in fashion retail by scanning customers' bodies and building 3D models in order to verify fit. But none of them have really taken off. Besides the technical and manufacturing issues, customers have their own idiosyncratic preferences about how loose or tight they like their clothes for comfort and aesthetics.

Re: Kiss your free returns goodbye

#30
Recently I needed a pair of pants for an event. I ordered about 10 pairs in different sizes and styles from Amazon, knowing I would be returning most or all of them. It was nice being able to try them on at home with my wife telling me her thoughts. I ended up keeping one pair and returning the rest. But, this only works with free and easy returns.
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