Kiss your free returns goodbye
thehustle.co
Kiss your free returns goodbye
1–10 of 61 posts
Re: Kiss your free returns goodbye
#2I'm shocked they lasted this long. It was obviously ripe for abuse.
The question is whether brick-and-mortar stores will be able to recover, since that's an advantage they offer.
Re: Kiss your free returns goodbye
#3Weren't they just throwing out many returns?
Re: Kiss your free returns goodbye
#4I'm shocked they lasted this long. It was obviously ripe for abuse. The question is whether brick-and-mortar stores will be able to recover, since that's an advantage they offer.
you guys got free returns? in australia it's always been pay the return shipping fee as far as i know
Re: Kiss your free returns goodbye
#5It's interesting that this is happening when market is being consolidated in the hands of a handful of monopolies.
Re: Kiss your free returns goodbye
#6I'm shocked they lasted this long. It was obviously ripe for abuse. The question is whether brick-and-mortar stores will be able to recover, since that's an advantage they offer.
you guys got free returns? in australia it's always been pay the return shipping fee as far as i know
In Finland it's a mixed bag. Some offer it, some don't.
I think the worst is when I'm asked to pay for shipping when it's a broken product covered under warranty.
Re: Kiss your free returns goodbye
#7I learned the hard way that smaller vendors may have no clue what customer service is and in many cases will not stand by their own return policies -- the one I dealt with would not even let me return the item on my own dime suggesting that the item was 'used' (even after I told them they didn't have to process a refund until after inspecting the item).
In the end I just had to do a chargeback, which I imagine is hurtful to their business. They just left me no choice.
Re: Kiss your free returns goodbye
#8> Even Amazon started charging customers $1 for dropping packages at select UPS stores
Really? I've never seen this. An issue I have encountered is that sometimes they don't offer UPS dropoff as an option, only a $7 UPS pickup or driving for an hour+ to go to an Amazon warehouse. Usually chatting with an agent will resolve this issue, but it's a PITA and shouldn't happen for an item with "Free Returns" "for any reason".
Re: Kiss your free returns goodbye
#9Most discussions about this topic somehow seem to assume that people enjoy returning stuff. They don’t. It’s effort
One of the key unresolved problems in fashion retail remains the crazy, unreliable sizing systems. Just because you are size $X at one brand, doesn’t mean you’re size $X at another. Also, the majority of brands only cater to average body proportions. Slim feet? Tall? Good luck!
Re: Kiss your free returns goodbye
#10Weren't they just throwing out many returns?
Yes, but anything of significant value has always been sold on customer return pallets in bulk.