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1Password to Add Telemetry

blog.1password.com

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Re: 1Password to Add Telemetry

#341

Post by SanjayMehta »

lgreiv wrote: post #208
SanjayMehta wrote: post #189

Earlier quoted context omitted.

To give 1Password some credit, they haven't broken the standalone licenses yet. Every time the iOS app updates, I suffer from an anxiety attack that sync via dropbox might break. Unsure about a reasonable alternative.

I have some bad news for you. They are not updating their browser integrations for <= v7 and the newer ones will not work with local vaults. De facto, they are already deprecating standalone licenses/local vaults.

I'm stuck on macOS 10.15 for various reasons and so far 1password 6.x hasn't broken.

Taking your warning as a catalyst to find an alternative.

Re: 1Password to Add Telemetry

#342

Post by SanjayMehta »

drcongo wrote: post #297
drcongo wrote: post #227

Earlier quoted context omitted.

If you don't need shared vaults, Secrets [0] is excellent and feels a lot like the last good version of 1Password before they started down their current path of destroying both their product and their reputation. [0] https://outercorner.com/secrets-mac/

Nice to see my sincere recommendation of an excellent product from an indie dev get downvoted. This is why people can't be bothered being nice on HN.

They forget that at one time 1Password was an obscure indie dev too. I discovered it via a similar recommendation on reddit or slashdot.

Will check it out, many thanks.

Re: 1Password to Add Telemetry

#343

Post by thebitguru »

KomoD wrote: post #265
thebitguru wrote: post #103

Earlier quoted context omitted.

I have enjoyed how quickly 1Password was adopting new technology and features while still staying stable. It just worked. Lately, that hasn't been the case. Recently, the browser extension, which is my main interface for 1Password, has been acting up. I use browser extension in Edge on macOS. I am on a page signing up for a new website and want to save credentials. It doesn't. Keeps erroring out. Disabling and re-ena…

> Recently, the browser extension, which is my main interface for 1Password, has been acting up. > I use browser extension in Edge on macOS. I am on a page signing up for a new website and want to save credentials. It doesn't. Keeps erroring out. Disabling and re-enabling extension, and then refreshing the tab finally fixes it. I reached out to customer support and they told me to sign out to force refresh the cache.…

That's so frustrating. I hope they figure this out soon.

Re: 1Password to Add Telemetry

#344

Post by SanjayMehta »

drcongo wrote: post #227
SanjayMehta wrote: post #189

Earlier quoted context omitted.

To give 1Password some credit, they haven't broken the standalone licenses yet. Every time the iOS app updates, I suffer from an anxiety attack that sync via dropbox might break. Unsure about a reasonable alternative.

If you don't need shared vaults, Secrets [0] is excellent and feels a lot like the last good version of 1Password before they started down their current path of destroying both their product and their reputation. [0] https://outercorner.com/secrets-mac/

Thanks!

Just downloaded the trial version and it looks very promising.

The ios app has family sharing enabled which is a big plus.

And the support is reminiscent of 1Password in their indie days.

Re: 1Password to Add Telemetry

#345

Post by sneed_chucker »

rconti wrote: post #314
kspacewalk2 wrote: post #149

Earlier quoted context omitted.

They're focusing of the enterprise market. Those users are now what matters, because that's where the money is. Individual and family customers will still get their tier of product, but ain't no company-wide business decisions gonna be catered to their whims. And particularly with standalone perpetual licences, which I'm still clinging on to. Sync via DropBox, share a vault with family, and another one with my small…

It stopped working for me when I couldn't install the Chrome extension for 1Password 7 on my work machine. I've finally given in, after years of being a licenseholder of 1Password 6 and 7 (and maybe 5?) ... and I'm mixed. Definitely plenty of migration pains, you have to set aside time in your life to make this change. Most of us just want our stuff to keep working the way it worked yesterday, and not have yet anothe…

> Most of us just want our stuff to keep working the way it worked yesterday, and not have yet another chore in our lives.

This rings true for me in so many ways.

Re: 1Password to Add Telemetry

#346

Post by 93po »

bwoodruff wrote: post #335
93po wrote: post #312

Earlier quoted context omitted.

> This functionality will have a prominent in-app message that will ask Individual and Family account users to choose whether they prefer to keep telemetry on or off their account. Nothing gets collected until they’ve made this choice, and users will be able to change their preferences whenever they would like. Does the choice for "Track My Activity" look like a "Continue" or "Next" button? Respectfully, it sounds li…

The designs for what the screen will look like have not been completed yet. I couldn't say exactly what the language will be. From what I've seen thus far it will be clear that there is a choice to be made, but the default selection will be to enable telemetry. Here is a draft of what we're considering: https://bucket.agilebits.com/ben/telemetry-consent-draft.png Does that help clarify what the experience will be?

I appreciate the least-bad option for a feature most people don't want. I will be impressed if this is how it's implemented and how it stays. I also appreciate your willingness to engage with people online who get to stay anonymous while making criticisms when you don't have the same luxury.

Re: 1Password to Add Telemetry

#347

Post by einherjae »

bwoodruff wrote: post #279
squeegee_scream wrote: post #71

> Over the years, we’ve relied on our own usage in conjunction with your feedback to inform our decision making. This presents a challenge, though: we don’t know when you run into trouble unless you tell us. And sure, we have an extensive user research program, and listen to all of the feedback you share online and in conversations with our team. > But there are millions of people using 1Password now, often in cool a…

One anecdote as to why it has become clear telemetry is needed: When prioritizing what we needed in order to launch 1Password 8 we did not prioritize an Apple Watch app. We rarely heard from customers about Apple Watch, and so the assumption was that very few people were using it. When we launched without it, it quickly became apparent that was a poor assumption. People came out of the woodwork to ask where our Apple…

That could also have been avoided by not rewriting in Electron, which I truly think 0 users wanted, whereas the old app warranted nominations for the Apple Design Award.

It’s still not too late to reverse that decision.

Incidentally, how would telemetry tell you that people miss a removed feature if said telemetry was not in place before removal?

Re: 1Password to Add Telemetry

#349

Post by bwoodruff »

einherjae wrote: post #347
bwoodruff wrote: post #279

Earlier quoted context omitted.

One anecdote as to why it has become clear telemetry is needed: When prioritizing what we needed in order to launch 1Password 8 we did not prioritize an Apple Watch app. We rarely heard from customers about Apple Watch, and so the assumption was that very few people were using it. When we launched without it, it quickly became apparent that was a poor assumption. People came out of the woodwork to ask where our Apple…

That could also have been avoided by not rewriting in Electron, which I truly think 0 users wanted, whereas the old app warranted nominations for the Apple Design Award. It’s still not too late to reverse that decision. Incidentally, how would telemetry tell you that people miss a removed feature if said telemetry was not in place before removal?

1Password for iOS does not use Electron. It uses Apple's SwiftUI. Our iOS app is what contains the Apple Watch app.

The point was if we'd had telemetry while prioritizing this work, we would've known it was something many people were actually using. The little data we had showed that was not likely the case. Had we known, we would've prioritized differently.

Re: 1Password to Add Telemetry

#350

Post by bwoodruff »

wootland wrote: post #283
bwoodruff wrote: post #279

Earlier quoted context omitted.

One anecdote as to why it has become clear telemetry is needed: When prioritizing what we needed in order to launch 1Password 8 we did not prioritize an Apple Watch app. We rarely heard from customers about Apple Watch, and so the assumption was that very few people were using it. When we launched without it, it quickly became apparent that was a poor assumption. People came out of the woodwork to ask where our Apple…

Or you know you could just go to Wikipedia and see how many Apple Watches have been sold, then make a good solution for that platform (wikipedia estimates 100M units as of 2020): https://en.wikipedia.org/wiki/Apple_Watch This is absolutely no justification for telemetry.

Nobody was questioning how popular the Apple Watch is. The question was how many people were using it to access their 1Password data. The evidence that we had at the time suggested very few. Better data would've helped us make a better judgement.
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