Even more hilarious: I have recorded customer service events specifically stating against all three of those. I liked 1Password when it was an amazing Mac-only app. Now it's just another Electron app I can throw away and discard for different Electron app, there's nothing special about it. The problem is that I don't see any particular alternative. I don't like Bitwarden's security (password is provided to the server…
1password is pushing me more and more toward something else, it has only to piss me off a bit more and I might just drop down to Apple Keychain for most things ...
I really hope Apple sherlocks them this year and releases a dedicated “Passwords” app. They might, to push their new pw-less login and so on.
> Over the years, we’ve relied on our own usage in conjunction with your feedback to inform our decision making. This presents a challenge, though: we don’t know when you run into trouble unless you tell us. And sure, we have an extensive user research program, and listen to all of the feedback you share online and in conversations with our team. > But there are millions of people using 1Password now, often in cool a…
One anecdote as to why it has become clear telemetry is needed: When prioritizing what we needed in order to launch 1Password 8 we did not prioritize an Apple Watch app. We rarely heard from customers about Apple Watch, and so the assumption was that very few people were using it. When we launched without it, it quickly became apparent that was a poor assumption. People came out of the woodwork to ask where our Apple…
This is a top class example of organizational blame shifting at it's extreme, manifesting as user hostile behavior.
They're focusing of the enterprise market. Those users are now what matters, because that's where the money is. Individual and family customers will still get their tier of product, but ain't no company-wide business decisions gonna be catered to their whims. And particularly with standalone perpetual licences, which I'm still clinging on to. Sync via DropBox, share a vault with family, and another one with my small…
While you're free to get over it, I will stick to working with standalone software. I use KeePassXC + DropBox (or any other syncing tool) Ah, and no telemetry there ;-)
Not sure if the winky-face was sarcasm, but in case not, dropbox collects lots of telemetry
Users: We want standalone non-subscription licenses! 1Password: I really wish we knew what users wanted. Users: Please don't move to Electron, I don't want Chrome bugs in my password manager. 1Password: I'm just baffled. We never hear from users. Users: Please, for the love of God, give us control over our vaults. Don't go cloud-only, we're begging you! 1Password: Better turn on telemetry. It's the only way to solve…
They're focusing of the enterprise market. Those users are now what matters, because that's where the money is. Individual and family customers will still get their tier of product, but ain't no company-wide business decisions gonna be catered to their whims. And particularly with standalone perpetual licences, which I'm still clinging on to. Sync via DropBox, share a vault with family, and another one with my small…
I just got a notification from 1Password today that the chrome extension will stop working on July 1 and that I need to upgrade. I don’t know if I can continue to use the version I paid for once that happens and might need to move to the subscription. I hope that’s not the case but haven’t looked into it yet.
Does anyone know if it will be possible to continue using 1Password past July 1 without a subscription?
I honestly can't understand how anyone would use those cloud services for important passwords and keys. The risk/reward ratio is just too high. And for anything not crucially imporant I would just whatever my web browsers support natively.
It makes using different web browsers easy. For example, Firefox on the desktop and Safari on the phone. I also don’t like the idea of locking password management into a specific browser because I switch browsers more often (last time 5 years ago) than password managers (last time 15 years ago). I don’t have an issue with passwords, even important ones, being synced with the cloud. As long as the crypto happens local…
A fully offline, and open source software can be audited.
Users: We want standalone non-subscription licenses! 1Password: I really wish we knew what users wanted. Users: Please don't move to Electron, I don't want Chrome bugs in my password manager. 1Password: I'm just baffled. We never hear from users. Users: Please, for the love of God, give us control over our vaults. Don't go cloud-only, we're begging you! 1Password: Better turn on telemetry. It's the only way to solve…
They're focusing of the enterprise market. Those users are now what matters, because that's where the money is. Individual and family customers will still get their tier of product, but ain't no company-wide business decisions gonna be catered to their whims. And particularly with standalone perpetual licences, which I'm still clinging on to. Sync via DropBox, share a vault with family, and another one with my small…
Agreed. Individuals/Families make their opinions clear on the issue publicly and through support channels. But 1P cares about the enterprise market which is much more valuable currently and those clients presumably provide less vocal feedback, so this tool will be more to capture their data to make decisions based on that. It's unfortunate, as 1P is such a great product overall, but like products such as Spark Mail, all seem to end up building on the backs of consumers, to make it to the holy grail of enterprise. Then customers are left with the products aimed for mass market that lacks all the power user features they are accustomed too.
To give 1Password some credit, they haven't broken the standalone licenses yet. Every time the iOS app updates, I suffer from an anxiety attack that sync via dropbox might break. Unsure about a reasonable alternative.
If you don't need shared vaults, Secrets [0] is excellent and feels a lot like the last good version of 1Password before they started down their current path of destroying both their product and their reputation. [0] https://outercorner.com/secrets-mac/
Nice to see my sincere recommendation of an excellent product from an indie dev get downvoted. This is why people can't be bothered being nice on HN.
Hi folks, Thank you for the comments on this important topic. 1Password's mission is to help people safeguard their most important information and to do that, we have always taken a human-centric approach to security. In order to deliver the exceptional product experience our users expect from us, we need to better understand how they use 1Password. And while our goal is to deliver better 1Password products, we won’t…
Unless telemetry is opt-in, there is no commitment to transparency. Opt-out may as well just be buried as a disclosure in the EULA that no one reads.
As our CTO, Pedro, discussed in his blog post (https://blog.1password.com/privacy-preserving-app-telemetry/), we have only rolled out telemetry to our employee base. We will be analyzing the results of this internal-only roll-out before implementing this functionality more broadly.
This functionality will have a prominent in-app message that will ask Individual and Family account users to choose whether they prefer to keep telemetry on or off their account. Nothing gets collected until they’ve made this choice, and users will be able to change their preferences whenever they would like.
This is very simple: Present a one-time prompt asking to opt-in. Explain to me how my admittedly naive solution fails to deliver for all consenting parties.
Opt-out telemetry is unacceptable, this also signals that the product team has no vision and the organization is riddled with bureaucracy. Great products get built by someone with a vision to create them, mediocre products gets created by product managers justifying their positions with data they've gleaned by spying on users.