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Automakers are starting to admit that drivers hate touchscreens

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Re: Automakers are starting to admit that drivers hate touchscreens

#842
post #371

Earlier quoted context omitted.

> So what? You've got physical buttons? Big whoop. That physical button that takes 500ms to respond is still as dangerous. No, that's wrong. Problem with touchscreens is that (1) you need to look at them and (2) there is no tactile feedback of whether you pressed it or not and (3) you need to hover your arm in a moving car at just the right spot. Physical buttons cleanly resolve all of these major problems. If the ac…

Our Subaru has a physical volume knob. Its position is only a "gentle suggestion" to the software to move volume up or down. At times, especially when starting the vehicle, there is major latency in the software processing the knob movement.. Also, if the knob is moved too fast, the sw gets the wrong reading. This results in volume being way too high for serveral seconds as well as many other frustrating, dangerous s…

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Re: Automakers are starting to admit that drivers hate touchscreens

#843
post #371

Earlier quoted context omitted.

> So what? You've got physical buttons? Big whoop. That physical button that takes 500ms to respond is still as dangerous. No, that's wrong. Problem with touchscreens is that (1) you need to look at them and (2) there is no tactile feedback of whether you pressed it or not and (3) you need to hover your arm in a moving car at just the right spot. Physical buttons cleanly resolve all of these major problems. If the ac…

Our Subaru has a physical volume knob. Its position is only a "gentle suggestion" to the software to move volume up or down. At times, especially when starting the vehicle, there is major latency in the software processing the knob movement.. Also, if the knob is moved too fast, the sw gets the wrong reading. This results in volume being way too high for serveral seconds as well as many other frustrating, dangerous s…

Chiming in with a Toyota Corolla with a physical volume knob.

Most of the time it works fairly well, I can perceive some latency but I'm pretty sensitive to it -- my wife can't tell at all.

But when the car is first starting up the infotainment is clearly overloaded and the volume knob is suddenly a gentle suggestion. This is particularly upsetting if it decides to switch to a different input like Bluetooth then starts blasting at the last volume level of that input, and it takes a good 2 seconds to respond to the counterclockwise turn input.

My 2015 Ford Fiesta had a more reliable volume knob, and it was as bargain bin as they come (manual windows!).

Re: Automakers are starting to admit that drivers hate touchscreens

#844

Earlier quoted context omitted.

Even if the infotainment has been in development for 15 years, all new cars I've played with seem less responsive than a 1st-generation iPhone despite having a UI that is no more capable. Either the engineers aren't making the most of the hardware or the hardware is underpowered by a few decades.

I can imagine that customers are annoyed by laggy UIs but don't weigh that very highly when deciding to buy a new car. Especially if the competition is roughly equally slow, the costs to engineer a responsive solution might be to high for its impact on sales. Consumers, being used to feature rich phones, may indeed value feature count over quality (for the entertainment System). Despite what OEMs claim a car is first…

customers are annoyed by laggy UIs but don't weigh that very highly when deciding to buy a new car

UI is not something you can evaluate on a 30 min test drive under sales pressure. Sometimes there’s no way to test it (no rain, no snow, no free straight road, no immediate glitches). And there’s no reviews that cover it. It’s not a weighted decision, it’s a decision out of only parameters that are most obvious.

The same way you play a lottery with e.g. a washing machine, whether it beeps after unlocking the door or you have to go and sit near it like an idiot for a whole minute.

Re: Automakers are starting to admit that drivers hate touchscreens

#846

Earlier quoted context omitted.

There’s tactile feedback for that too. You learn how many “clicks” of the knob you need.

Most rotary encoders are programmed to have "acceleration", so it's not quite that simple. And the amount you need to turn it may vary nonlinearly based on the volume and ambient conditions (sound perception is complex!). Rapid feedback is important.

True, but dealing with the consequences of laggy response even in this case does not result in taking your eyes off the road. Rather, the troubleshooting feedback loop can happen entirely using your hand and ears.

When using a touch screen, if you don't know whether the lack of feedback is due to its lag or your bad aim, you would likely take your eyes off the road in order to aim better, given that bad aim is a likely culprit.

Re: Automakers are starting to admit that drivers hate touchscreens

#847

Earlier quoted context omitted.

It ain't just cars. I can't think of very many people who genuinely enjoy the "smart" aspect of "smart TVs", for example; nearly everyone I know who owns a TV also owns some device that not only does everything the TV's "smarts" can do but does them consistently better and can be trivially replaced should that ever change.

im pretty sure nearly every single person in existence wants a tv that connects to the internet dude. people dont want to plug in an hdmi cord to access streaming services.

> im pretty sure nearly every single person in existence wants a tv that connects to the internet dude

I'm guessing you've missed every thread here about Smart TVs. ref: https://hn.algolia.com/?q=smart+tv

Re: Automakers are starting to admit that drivers hate touchscreens

#848

Earlier quoted context omitted.

Completely unnecessary and upsetting quote. If you must, just link it with some background instead of quoting a sensationalized headline.

You're really more upset at him for quoting a doctor who accidentally killed his own kid then fought to make backup cameras mandatory, than at the auto industry and regulators who fought against backup cameras for 15 years? Just whose sensitive feelings are you trying to protect with such censorship, and why? Did reading that upsetting quote ruin your day as much as backing over and killing your own kid would? Some t…

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Re: Automakers are starting to admit that drivers hate touchscreens

#849
post #668

Earlier quoted context omitted.

This obviously depends on the jurisdiction. Here in the UK: There is a specific ban on using phones while driving. There is an obligation to drive with "due care and attention" so taking your eyes and attention off the road to spend time fiddling with a computer screen can be an offence as well.

In practice the bar for "due care and attention" is low (ie. you have had to be really, really careless or really, really inattentive to be convicted). The courts in the UK hold drivers only to a pretty low standard in general. That's why they had to pass a separate law to ban handheld use of mobile phones.

An example of how oblivious drivers on phones are is this:

I parked (where I could not be seen by the van) to warn oncoming drivers of mobile speed van 50 metres ahead over brow of hill.

While nearly all made eye contact with me and speeders instantly slammed the brakes, two drivers on phones (both women with kids), despite me flashing my headlamps AND putting my hand out of my car and waving at them, they still did not look at me or put down the phone.

This was after the penalty was doubled to 6 points.

(And yes I know its not legal for me to warn drivers of speed traps like this)

Re: Automakers are starting to admit that drivers hate touchscreens

#850

Earlier quoted context omitted.

Their new models allow you to enable it all the time (CX-50, I assume CX-90 and the upcoming CX-70), which I do think is a good idea. Not even just for the driver to be touching it, but if you have a passenger you can let them deal with putting in directions or managing your audio and the wheel is a lot less obvious than a touchscreen to someone who isn't familiar with it. And as a driver, it felt like there were som…

Learn it, it takes 5 minutes, I know because I’ve done it. As a passenger dealing with the knob is easy enough, no need for touching the screen.

I'll usually be driving with a visually impaired passenger, so it'd be more like "lean up close to the screen to try and find where the little selection highlight is and then reach backward to try and use the knob to move it around" so for us in particular a touchscreen would be easier. Realistically I would just end up doing everything myself instead, but a touchscreen option would be nice.

Apparently the Japanese market version for 2024 is getting a 10.25" screen which I'm guessing is the same part as the CX-50. That could mean adding touch for CarPlay, but none of the articles mention it one way or the other. Maybe I'll wait and see about the US update before making any buying decisions.

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