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Automakers are starting to admit that drivers hate touchscreens

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Re: Automakers are starting to admit that drivers hate touchscreens

#41
This is really fundamental

The job of the cockpit designer is to 1) minimize the workload on the pilot/driver while providing 2) maximum practical ability to control the vehicle. Period.

Ergonomic design to control the vehicle. Period. End of story. Style shouldn't even be in the top 10 considerations.

ALL of this touchscreen, flattening and making the buttons the same, making unique configurations may be wonderful for the mental masturbation of the designers, but it is not even in the same profession as vehicle design.

The pilot/driver should be able to make maximal use of prior knowledge (i.e., ways of doing things that are standard, either by law or by previous consensus), and make maximal use tactile and auditory feedback (e.g., buttons and dials with a familiar and distinct feeling and positive feedback) to minimize the need to direct vision anywhere other than out the windshield and mirrors.

Well-designed display controls can be fantastic - - - - IF AND ONLY IF - the work is put into the design to minimize pilot/driver workload. Anything requiring a menu structure as we use on desktop machines is potentially deadly. Just because we are familiar with menu structures does not mean that they can be operated while negotiating traffic in the rain hurtling down the road at 30 meters per second. Any designer or manager who thinks that is reasonable or acceptable is incompetent. (obvious exception here is extensive setup operations to be done whilst parked)

And, if you are going to put in a touchscreen that does have these characteristics, then at least allow the passenger to use it whilst in motion - you have the damn seat sensor data on the CAN bus for the airbag, so use it for the UI. I understand not wanting to be liable for crashing someone with your incompetent UI, but impairing use of the car & navigation just makes it worse

Which brings us back to: just do the hard and expensive work of properly designing the cockpit UI. And spend the extra few bucks for good knobs and buttons. I'll happily pay $1000 more for something that works, is a pleasure to use, and isn't trying to make me fight it and risk my life every time I use it for the designer's ego and/or the manager's budget.

Re: Automakers are starting to admit that drivers hate touchscreens

#42
For some reason that I take no credit for, my voice works perfectly with most voice recognition systems I've tried. I still hate encountering it on an 800 number.

My favorite story, though, was when someone left a voice message for me in Vietnamese, and Google's VR system tried to interpret it as English. "How about goddamn lunch?" is the thing I remember.

Re: Automakers are starting to admit that drivers hate touchscreens

#44

Pro Tip: So do ER Doctors and Insurance Companies. What would be best is something along the lines of a hybrid aircraft controls. See F/A-18 Hornet cockpit. Basically tactile buttons around the perimeter (maybe just side or bottom for consumer), but the options can change. Also for consumers, touchscreen should be a value-add to tactile controls, with hardware buttons as primary. So you could touch-scroll with a fing…

Touch screens are also pretty terrible for older people. Vision and fine motor skills both degenerate. Without tactile feedback, it is hard for older people to determine if they've successfully clicked on something. Gestures can be tough to teach and successfully implement without error.

Re: Automakers are starting to admit that drivers hate touchscreens

#49
post #19

"Although they look fancy, Farah said that carmakers can purchase screens for less than $50, making them significantly less expensive than tactile controls."

That surprises me. I seem to recall having read something about the difficulty Tesla had in getting their fancy screens and how much they cost. $50 for a tiny one maybe.

Even my friends group thinks that Alibaba is a valid source of parts for large scale manufacturing. I've just given up on having this argument. Good luck.

Part of having a working relationship with a vendor is that you can ask nicely that they don't sell your designs to competitors or market their own knockoffs. Not to mention you can call them up and say, "I need 10k extra of those next month" and they don't just laugh in your face or let it go to voicemail and pretend they never got it.

Re: Automakers are starting to admit that drivers hate touchscreens

#50
I think this mostly applies to bad or cheap touch screens, which most cars today have. I used to be strongly in the anti touch screen camp, but after getting a car where the touch screen is basically an iPad in terms of display quality and touch input quality and size, I surprisingly don’t really mind it. Good voice control also helps a ton.
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