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Automakers are starting to admit that drivers hate touchscreens

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Re: Automakers are starting to admit that drivers hate touchscreens

#11

Nothing wrong with touchscreens, just don't rely exclusively on them for basic vehicle operations! Thoughtless trend-following caused all these UX complaints in the first place, and it sounds like the automakers are hoping it will fix them as well. It won't.

Going against a trend and being wrong hurts more than following the trend and being wrong.

Re: Automakers are starting to admit that drivers hate touchscreens

#12

I’m apparently unique in this, but I prefer touch screens. Not because I fail to realize the value of buttons, but I don’t find sitting in an airplane cockpit with a few hundred buttons that much better than a screen that is contextual. I like having a few buttons for common tasks like audio controls, and voice control for most else. The rest of the stuff can be on a touch screen for all I care. I get others prefer b…

Concur, I am a minimalist and I for one love clean interfaces. If the argument is ergonomics, majority of stuff should be controllable with voice. I often set temperature / enable seat heaters using voice.

Great if you don't have a thick accent, no kids screaming in the back, etc.

Re: Automakers are starting to admit that drivers hate touchscreens

#13

I’m apparently unique in this, but I prefer touch screens. Not because I fail to realize the value of buttons, but I don’t find sitting in an airplane cockpit with a few hundred buttons that much better than a screen that is contextual. I like having a few buttons for common tasks like audio controls, and voice control for most else. The rest of the stuff can be on a touch screen for all I care. I get others prefer b…

Concur, I am a minimalist and I for one love clean interfaces. If the argument is ergonomics, majority of stuff should be controllable with voice. I often set temperature / enable seat heaters using voice.

Different strokes for different folks, I guess. I can’t imagine using a voice command to do something as simple as turn on a seat heater. That feels like way more effort (and honestly more distracting) than one or two button presses that I don’t have to look away from the road for. Don’t you have to hit a button to start the voice command anyway?

Re: Automakers are starting to admit that drivers hate touchscreens

#14
post #13

Earlier quoted context omitted.

Concur, I am a minimalist and I for one love clean interfaces. If the argument is ergonomics, majority of stuff should be controllable with voice. I often set temperature / enable seat heaters using voice.

Different strokes for different folks, I guess. I can’t imagine using a voice command to do something as simple as turn on a seat heater. That feels like way more effort (and honestly more distracting) than one or two button presses that I don’t have to look away from the road for. Don’t you have to hit a button to start the voice command anyway?

Usually the voice command is a button on the steering wheel.

Re: Automakers are starting to admit that drivers hate touchscreens

#16

There was a company (Tactus Technology - now defunct) that had a "morphing" touch screen wherein the surface of the screen could be raised up to provide tactile feedback about "where" your fingers are on the screen (e.g. 'raised' keys for a keyboard [0]). I recall this being "the next big thing" in touch screens about 10 years ago but the tech didn't seem to go anywhere. For small screens such as your phone it was pr…

Knowning little about the specs required for automotive grade it could be that the tech couldn't handle the vibration, temp extremes/changes and other hardships that car parts encounter. Just a theory.

Re: Automakers are starting to admit that drivers hate touchscreens

#17
Pro Tip: So do ER Doctors and Insurance Companies.

What would be best is something along the lines of a hybrid aircraft controls. See F/A-18 Hornet cockpit. Basically tactile buttons around the perimeter (maybe just side or bottom for consumer), but the options can change. Also for consumers, touchscreen should be a value-add to tactile controls, with hardware buttons as primary. So you could touch-scroll with a finger, but you could also just hit pagedwn tactile button.

Re: Automakers are starting to admit that drivers hate touchscreens

#18
post #13

Earlier quoted context omitted.

Different strokes for different folks, I guess. I can’t imagine using a voice command to do something as simple as turn on a seat heater. That feels like way more effort (and honestly more distracting) than one or two button presses that I don’t have to look away from the road for. Don’t you have to hit a button to start the voice command anyway?

Usually the voice command is a button on the steering wheel.

Sure, but you have to already know what the voice command is to turn on the seat heater and reproduce that every time, versus being able to look around and just... see an appropriate button.

And that's before getting into the mess of misheard commands that even Google and Apple still can't get right despite having gigantic teams working on it 24/7.

Re: Automakers are starting to admit that drivers hate touchscreens

#19

"Although they look fancy, Farah said that carmakers can purchase screens for less than $50, making them significantly less expensive than tactile controls."

That surprises me. I seem to recall having read something about the difficulty Tesla had in getting their fancy screens and how much they cost. $50 for a tiny one maybe.

Re: Automakers are starting to admit that drivers hate touchscreens

#20
post #8

I’m apparently unique in this, but I prefer touch screens. Not because I fail to realize the value of buttons, but I don’t find sitting in an airplane cockpit with a few hundred buttons that much better than a screen that is contextual. I like having a few buttons for common tasks like audio controls, and voice control for most else. The rest of the stuff can be on a touch screen for all I care. I get others prefer b…

If I’m fully engaged with a device a touch screen is great, especially when that device needs to do more things than you could reasonably make physical controls for. But when I’m driving and need to adjust something, I don’t want to disconnect with driving to dive into a touch screen. A physical control, in the same location means muscle memory can take over. And as we learnt decades ago, the controls themselves need…

Also, with a physical control, I find that I can glance over to locate the control, return my eyes to the road, then reach over blindly to touch it. That doesn't work with a touchscreen at all.
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