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1Password to Add Telemetry

blog.1password.com

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281–290 of 353 posts

Re: 1Password to Add Telemetry

#281

Post by desmondrd »

I've used 1Password since 2014 -- almost 10 years! And my company uses it, so I'm both personal and business user.

Product quality, especially with 1Password8 has deteriorated significantly. A big bag refactor to electron with no telemetry is probably the root cause. Not necessarily poor strategy, but certainly poor execution.

Telemetry is actually a good thing for 1Password users who see product quality decreasing bc it gives the PMs there some information to go off. The product surface area is huge now, and it's natural to lose sight of the most important stuff.

If I was in charge, what would I do?

1. Introduce telemetry and get data into hands of PMs + Designers

2. Pause all new feature development until table stakes features are working flawlessly: 1Password opens under 200ms for most users; auto fill in Chrome + Firefox actually F*king works like it used to before v8.

3. Trim down product surface area by killing features. E.g. decide is the default UX for auto-fill based on interacting with a button inside form inputs OR simply hitting the keyboard shortcut to autofill? Kill the other bc the interaction between these choices is painful.

I'll give them a year to figure this out. In the meantime, a Copilot / ChaptGPT enabled bootstrap founder will come along and build out a trimmed down version with just the basics and start eating their lunch.

Re: 1Password to Add Telemetry

#282

Post by JohnFen »

satvikpendem wrote: post #191
flangola7 wrote: post #178

Earlier quoted context omitted.

That's beside the point. If you don't have consent you don't have consent.

Not really if you're trying to influence some sort of change. Consent is implied in the usage of the product. If someone doesn't like it, they're free not to use it.

> Consent is implied in the usage of the product.

No, it's not. "Consent" requires being informed first.

Re: 1Password to Add Telemetry

#283

Post by wootland »

bwoodruff wrote: post #279
squeegee_scream wrote: post #71

> Over the years, we’ve relied on our own usage in conjunction with your feedback to inform our decision making. This presents a challenge, though: we don’t know when you run into trouble unless you tell us. And sure, we have an extensive user research program, and listen to all of the feedback you share online and in conversations with our team. > But there are millions of people using 1Password now, often in cool a…

One anecdote as to why it has become clear telemetry is needed: When prioritizing what we needed in order to launch 1Password 8 we did not prioritize an Apple Watch app. We rarely heard from customers about Apple Watch, and so the assumption was that very few people were using it. When we launched without it, it quickly became apparent that was a poor assumption. People came out of the woodwork to ask where our Apple…

Or you know you could just go to Wikipedia and see how many Apple Watches have been sold, then make a good solution for that platform (wikipedia estimates 100M units as of 2020): https://en.wikipedia.org/wiki/Apple_Watch

This is absolutely no justification for telemetry.

Re: 1Password to Add Telemetry

#284

Post by TheRealDunkirk »

US companies, led by VC's, have mastered the art of "shimming" themselves into every consumer interation possible, and then expanding that shim until all we can do is give up and say, "I guess that's just how it is," cede our privacy to yet another 3rd party, and pay $X/mo for the privilege. It's exhausting. Meanwhile, it seems almost everyone in Congress is making BANK on insider trading, probably cooperating with private equity doing this sort of thing, so there's no chance to implement regulations to prevent people from boiling more frogs. If there's one app or service that I use which isn't doing this, I don't know what it would be. Maybe Sublime Text? It's the only thing installed on my computer that I trust to not be transmitting telemetry. I guess that means I should join a VC firm and convince them to do a big investment in it to make it a be-all-things-to-all-people golem like VS Code, and include telemetry and a monthly cost model. We're running out of things to enshittify people!

Re: 1Password to Add Telemetry

#285

Post by yesimahuman »

electroly wrote: post #274
illiarian wrote: post #210

Earlier quoted context omitted.

> I think the new Electron rewrite is at least as good as the old one Of course it isn't. The search alone is unusable. Instead of fixing it someone on the team sneaked in a second search that almost behaves like the old one

Search is fine, I use it every day. This is exactly what I'm talking about: the most vocal users are the ones who are the most upset. People who are fine with it say nothing. If you only listen to the people who are talking, you'll get a very distorted picture of how your customer base feels.

Agreed, the search is actually improved from the last version and I have zero issues with it after daily use since the release. Moving to electron seems to have been a net positive for the whole product. It would have been a mistake to listen to the most vocal HN users and this is an important lesson for hackers turned product people.

Re: 1Password to Add Telemetry

#287

Post by csubj »

For every person here reading and commenting, please also share your opinion with the support email they provided: support+telemetry@1password.com

I have low confidence they will listen, but might as well try.

Re: 1Password to Add Telemetry

#288

Post by [deleted] »

rcarmo wrote: post #235
drcongo wrote: post #227

Earlier quoted context omitted.

If you don't need shared vaults, Secrets [0] is excellent and feels a lot like the last good version of 1Password before they started down their current path of destroying both their product and their reputation. [0] https://outercorner.com/secrets-mac/

This is what I use on the Mac (full disclosure: I know the developer on a personal basis, since we worked together in the past). Only shortcoming for me is the lack of Apple Watch support for a few key things like TOTP and keeping some credit card PINs always on me.

[deleted]

Re: 1Password to Add Telemetry

#289

Post by moritz »

drcongo wrote: post #227
SanjayMehta wrote: post #189

Earlier quoted context omitted.

To give 1Password some credit, they haven't broken the standalone licenses yet. Every time the iOS app updates, I suffer from an anxiety attack that sync via dropbox might break. Unsure about a reasonable alternative.

If you don't need shared vaults, Secrets [0] is excellent and feels a lot like the last good version of 1Password before they started down their current path of destroying both their product and their reputation. [0] https://outercorner.com/secrets-mac/

Can it sync via Wifi?

Re: 1Password to Add Telemetry

#290

Post by dkuntz2 »

microtonal wrote: post #232
V__ wrote: post #229

Earlier quoted context omitted.

This doesn't match with my personal experience. On Windows10 1Password is using locked about 5MB Ram, unlocked 30MB when idle. It shoots up to 150MB when actively being used, but as soon as I close the window, it's back to normal. Firefox extension takes about 1MB of Ram.

This is currently without having the app window open: https://i.imgur.com/6NjKKhZ.png Or if you prefer htop: https://i.imgur.com/XfZZm9B.png Such memory use is pretty normal when 1Password is running on macOS for some time. And it runs all the time (I think for the UI autofill stuff etc.).

that's wild, 1password with the window opened on my mac is using less than 300mb of ram, and when the window is closed it goes down to 150mb (all of the processes except the main 1password one are using similar amounts of ram, but my main 1password process is only using ~100mb)
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