51–60 of 321 posts
Amazon is basically a "premium" Wish/Aliexpress nowadays. Might as well I order from China becuase I at least _willingly know_ getting a fake.
The thing I like most about Amazon is its dedication to customers. This is a very long awaited feature and Amazon has delivered it. Amazon could have let users buy from its marketplace and make profit. Instead Amazon has made the right call and decided to protect its customers.
And As the other commenters point out, this is pretty inadequate when there are 100 trivially easy other things they could do which would be even better to help consumers avoid scams but choose not to.
I don't get they don't crack down on the product switcheroo scam [0] - it seems like a trivial problem to solve. I've reported items to them before and they don't care. [0] this product for example, loads of the reviews are for something totally different - https://www.amazon.co.uk/WERPOWER-Windscreen-Invisible-Winds...
How is it trivial to solve? They either need to prevent sellers from modifying product pages (which would be a disaster because any mistakes could no longer be fixed without losing all reviews) or gate it behind human intervention(slow) /algorithm (complex). There's nothing trivial about the issue.
Looking at smoke detectors as they are somehow also often tampered/previously used and non-returnable because of hazardous materials in device :/
This has resulted in never having to return anything, not rolling the dice on product legitimacy, and pretty great customer service who is knowledgable of the products.
Edit: It seems that it is easier now to see the feedback broken down by seller than when I had last used Amazon or I didn't fully understand how it worked previously. Will these be separated by seller? Last I checked there was no way to review a seller on Amazon (or if there was, it was so well hidden that a week of effort and calling customer support only got me a refund). Rather Amazon lets you review "products". G…
> Last I checked there was no way to review a seller on Amazon You can: https://www.amazon.com/feedback Just only for orders that are not "Fulfillment by Amazon". Ultimately the problem is inventory comingling and Amazon not actually knowing which seller your product is from.
Try to post a review about the product itself being a fake? Well that's not about the product either! Removed.
I don't get they don't crack down on the product switcheroo scam [0] - it seems like a trivial problem to solve. I've reported items to them before and they don't care. [0] this product for example, loads of the reviews are for something totally different - https://www.amazon.co.uk/WERPOWER-Windscreen-Invisible-Winds...
How is it trivial to solve? They either need to prevent sellers from modifying product pages (which would be a disaster because any mistakes could no longer be fixed without losing all reviews) or gate it behind human intervention(slow) /algorithm (complex). There's nothing trivial about the issue.
I really wish Amazon would flag products who using images very similar to other listings. I'm tired of seeing dropshippers putting a random company logo on an alibaba listing. Leads to crap products and a poor experience.
What do you mean Xichickenmomos USB c 65W cable is crap? It's the best product ever with 5 star ratings and 100s of orders.
Earlier quoted context omitted.
How is it trivial to solve? They either need to prevent sellers from modifying product pages (which would be a disaster because any mistakes could no longer be fixed without losing all reviews) or gate it behind human intervention(slow) /algorithm (complex). There's nothing trivial about the issue.
Trivial is an overstatement, but the solution space is far broader than the two options you propose. I can think of one off the top of my head: Give each listing a change score, where changing a description is a point, changing a photo is a point, perhaps changing categories is 2 or 3 points… At a certain threshold of points (tweaked over time to calibrate against false positives) the listing is flagged for human rev…