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Starbucks CEO will work a shift at the company’s cafes once a month

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Re: Starbucks CEO will work a shift at the company’s cafes once a month

#81
post #55
post #38

Earlier quoted context omitted.

He's a CEO of a major company, man. They don't have actual work. This would be the most productive month of his life.

I was not expecting this Reddit level of comments on HN. Really hoping you are sarcastic.

Literally every time I've moved up the chain in my career I have done less work. I have seen the same in peers who have surpassed me. I have no reason to believe this changes by the time you reach CEO level.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#82
post #16

Earlier quoted context omitted.

I think a week in warehouse might do good for them. Or as delivery driving...

My first career was a chef. When I asked a friend of the family who owned a restaurant when I was teenager what steps I should take to become a chef, the advice he gave was "Get a job as a dishwasher in a restaurant because the most important thing you need to know is to respect your dishwasher because anytime everything goes wrong and you are in a jam, it is your dishwasher who will save you." Unknown to me the rest…

Reminds me of something that my father told me: "Always be nice to nurses and janitors. Nurses run hospitals. Janitors run buildings. Secretaries run offices."

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#84

This is good. But it should be unannounced. He should just show up and work.

The marketing department will not allow that to happen.

This is good, right? Then a team of can all arrive at the same time and order a big pile of 'secret menu' 19-ingredient monstrosities from the CEO.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#86

This is good. But it should be unannounced. He should just show up and work.

The marketing department will not allow that to happen.

Social Media viral coefficient may have been higher with a quieter announcement and the CEO just showing up leverage social media managers.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#87

highest paid barista ever

It should be a shift swap. He works as a barista for barista pay and the person he takes the shift from should be CEO for a day for CEO pay. Business Insider says[1] the new CEO's compensation is something like $28 million, so the barista should get around $115k for the day's work.

Maybe then both parties will come to realize whether or not the 3 orders of magnitude difference in pay is warranted.

[1]: https://www.businessinsider.com/starbucks-ceo-salary-laxman-...

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#88
post #13

I recall Amazon used to do something similar. Executives would sometimes take customer service shifts. The goal isn't PR or worker morale - most people see through stunts like that. The real goal is to help leaders better understand their product, its problems, and customer frustrations.

> Executives would sometimes take customer service shifts. This won't happen among most companies, but I'd love to see that become a common practice with at least some high-level developers. There's so many pain points in many customer service organizations that are easily solvable if a developer understood the frustration and waste with many customer service tasks. Nothing motivates more than having to do some annoy…

When i started at Shopify we had to setup a store and do some customer support. It was a great way to understand the product, especially since my role wasn't going to be customer facing at all.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#89
post #56
post #15

Earlier quoted context omitted.

Of course it is for PR, it would be really dumb to not publicize it. It would absolutely work in a sense. Of course the CEO will not get a real experience and of course no one will bring any real grievances to him. But the CEO will still get some exposure to day to day. It is still somewhat better than not doing it at all. It’s a good precedent to set and one can only hope more CEOs would follow

you are underestimating the impact of programs like this. The CEO will quickly spot broken processes and inefficiencies. Ass kissing can't make up for business problems. Beyond that, by working in a different store, gets a feel on how generic the approach can be, and where they need local optimizations. The only think you are taking out of the consideration is toxic lower management and asshole colleagues, but that's…

> The CEO will quickly spot broken processes and inefficiencies.

They will quickly spot what they perceive to be broken processes and inefficiencies, but they don't have real experience of the actual work at that level to be able to safely move Chesterton's fence.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#90
post #13

I recall Amazon used to do something similar. Executives would sometimes take customer service shifts. The goal isn't PR or worker morale - most people see through stunts like that. The real goal is to help leaders better understand their product, its problems, and customer frustrations.

The main reason you do this is to weed out executives who are mostly interested in the prestige. People like that are much more likely to be good at shifting the blame for problems than actually fixing or preventing problems.
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