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Starbucks CEO will work a shift at the company’s cafes once a month

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Re: Starbucks CEO will work a shift at the company’s cafes once a month

#3

If this was not a PR move, but a desire to get a sense for work conditions, real problems, etc, it would not be publicized.

Good luck keeping something like this secret. Also how else can you run a company if you don't understand what process can be improved and how?

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#7
Ahhh “undercover boss” except not under cover.

But seriously, unless the whole shop is staffed by management, to get a taste of the job on some rotation, they will mostly just get in the way of front line people. In high school I hated, hated it when a boss would come in and do work. It just stunk the atmosphere.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#8
post #5

How about for a month per year? And they have to subsist solely on the wages earned from it.

Why would that be better? Wouldn't that leave him less time to do his actual work?

It would be better for the stated goal of understanding the culture & challenges of living as an actual barista at Starbucks, rather than just a publicity stunt.

Re: Starbucks CEO will work a shift at the company’s cafes once a month

#9
post #5

How about for a month per year? And they have to subsist solely on the wages earned from it.

Why would that be better? Wouldn't that leave him less time to do his actual work?

Sure. But it'd also give them a level of empathy it seems many CEOs lack. I'd say that's worth 1/12 of their work and, if anything, might make them a more efficient and truly understanding leader the remaining 11/12 of the year.
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