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Our production servers were suspended by Google Cloud

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Re: Our production servers were suspended by Google Cloud

#121

Post by asplake »

coldpie wrote: post #108
oliwarner wrote: post #77

It's a shame the industry can't agree on a basic SLA: - Solicit a hard limit when you open an account. People can only afford so much, don't bankrupt them. - As soon as we see your account heading for a 10,000% increase on last month, we'll send a SMS, GIVE YOU A PHONE CALL, even send a letter and confirm everything is okay. - If you're about to trigger a suspension, we'll send you an automated SMS, and if you're a p…

That all sounds like it costs money. This is a capitalist society: companies operating correctly should provide as little service as possible for as much money as possible. Nothing you suggest aligns with that goal: -A hard limit? Why limit your income to $600 when your customers can accidentally rack up a $6000 bill? You can even be magnanimous and negotiate it down to a $2000 bill and everyone's happy. -Why would w…

Just give us the option to pay. Some might call it an insurance premium.

(And yes my satire detector is triggered, though one can never be sure)

Re: Our production servers were suspended by Google Cloud

#122

Post by nazgulsenpai »

mechanical_bear wrote: post #92
jen20 wrote: post #70

Earlier quoted context omitted.

Did you get to a root cause of how the “crypto hackers” “took over” your account, or of what the “very advanced” scripts did?

Why all the quotes? It makes your response seem either sarcastic or disbelieving, either way a bit disrespectful.

Or because he's quoting the comment in his question.

Re: Our production servers were suspended by Google Cloud

#123

Post by _cenw »

steponlego wrote: post #33

A nice big Threadripper in the corner of your office is all you need, I can almost certainly guarantee it. There are very very few businesses with less than 1000 employees that can't be run on one modern high end server.

This always assumes these applications are built by competent people who value efficiency. The job market is full of people that think they need high scalability but then underestimate the cost of an HTTP request or the memory footprint of keeping an entire dataset in memory. It has happened several times in my career building platforms that I have to double check that packet capture I just took from that single Kubernetes node is accurate (my favorite is 22k DNS queries, all A IN s3.amazonaws.com, in a 0.2s span). Similar things happen with memory and CPU.

Re: Our production servers were suspended by Google Cloud

#124

Post by TedDoesntTalk »

daenney wrote: post #51
Ayesh wrote: post #5

This is one of those reasons why I prefer prepaid cloud services. There are not many providers in this field (Vultr, Digital Ocean, etc). You can generally estimate the length of the runway based in the funds you have in your account. It also helps that there are multiple funding sources, so I can split the bill between multiple cards or accounts. I travel the major part of the year, and it is quite common to get my…

Unfortunately, this wasn't a payment issue so this wouldn't have saved you. It's a Know-Your-Customer issue, i.e prove you're not doing business with someone on the US embargo list. DO, Vultr etc. would have the same issue depending on the timeframe they were given to prove compliance by the feds.

I’ve had Vultr and Digital Ocean accounts for years. Never got a KYC request from them. This is driven by the lawyers at Google.

Re: Our production servers were suspended by Google Cloud

#128

Post by hectormalot »

nova22033 wrote: post #112

> 1) Google Cloud dropped us an email 10 days back that I missed out You missed a KYC e-mail and they locked your account. If you miss a "Important information about your bank account", what do you think your bank is going to do?

As someone working at a bank: you’re going to get a phone call and a bunch of letters (on actual paper). It’s exceedingly unlikely a bank would suspend your account on missing one KYC e-mail and no further follow ups.

Re: Our production servers were suspended by Google Cloud

#129

Post by 5e92cb50239222b »

uppe wrote: post #106
orangepurple wrote: post #74

Earlier quoted context omitted.

How did Russian companies mitigate the effects of cloud services hosting being blocked by sanctions

[flagged]

Substitute "nationality X" for "Jews" to instantly recognize that tone anytime, anywhere.

Re: Our production servers were suspended by Google Cloud

#130

Post by marcosdumay »

coldpie wrote: post #108
oliwarner wrote: post #77

It's a shame the industry can't agree on a basic SLA: - Solicit a hard limit when you open an account. People can only afford so much, don't bankrupt them. - As soon as we see your account heading for a 10,000% increase on last month, we'll send a SMS, GIVE YOU A PHONE CALL, even send a letter and confirm everything is okay. - If you're about to trigger a suspension, we'll send you an automated SMS, and if you're a p…

That all sounds like it costs money. This is a capitalist society: companies operating correctly should provide as little service as possible for as much money as possible. Nothing you suggest aligns with that goal: -A hard limit? Why limit your income to $600 when your customers can accidentally rack up a $6000 bill? You can even be magnanimous and negotiate it down to a $2000 bill and everyone's happy. -Why would w…

Well, a company would do that to get more customers and to fidelize them. But none of that is important on an oligopolized market.
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