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Our production servers were suspended by Google Cloud

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Re: Our production servers were suspended by Google Cloud

#101

Post by jeffwask »

Mizoguchi wrote: post #68

Make sure your decision to migrate to AWS is not an emotional one. I had my own feud with AWS over a $60,000 bill and an enormous amount of hours spent by my team fighting crypto hackers after they took over one of our accounts and use very advanced scripts to create hundreds of large instances. AWS has become very complicated to manage and at the same time the attacks to their infrastructure have increased exponenti…

> You simply can't count on the baseline configuration of your account and instances provided by AMS, you need advanced knowledge on how to secure your resources beyond basic stuff like MFA and monitoring.

When could you? when AWS was security by obscurity a decade ago.

When you create an account, one of the first things AWS has you acknowledge is the Shared Responsibility Model.

AWS has always given you the rope to hang yourself.

Re: Our production servers were suspended by Google Cloud

#102

Post by re-thc »

leesalminen wrote: post #40
steponlego wrote: post #33

A nice big Threadripper in the corner of your office is all you need, I can almost certainly guarantee it. There are very very few businesses with less than 1000 employees that can't be run on one modern high end server.

What happens when the power goes out? Internet goes out? Someone spills a cup of coffee on the server? Landlord needs to do some work and drywall dust flies around everywhere? It's not that most CRUD apps could run on a single machine, it's that they probably shouldn't. Customers want redundancy, automated failover, etc. Datacenters are much better at offering these things than your office park.

Interestingly enough the chances of that happening are actually less than an AWS region outage :).

Re: Our production servers were suspended by Google Cloud

#103

Post by danpalmer »

igortg wrote: post #96
danpalmer wrote: post #88

Earlier quoted context omitted.

These are memes that are popular on HN, but don't reflect reality outside of the tech bubble. There are of course elements of truth to them, hence why they're so pervasive, but they are not representative of reality.

Partially agree, but ... the tech bubble is pretty good on dictate trends and set standards that the general public will be in 2-3 years in advance.

I'm not sure that's accurate. We'd like to think so, but most tech trends don't take off and go mainstream.

Re: Our production servers were suspended by Google Cloud

#104

Post by NineStarPoint »

danpalmer wrote: post #88
eigenvalue wrote: post #64

It seems like Google has burned up nearly all the goodwill it used to have years ago. They now have a nearly broken search engine that needs the term “Reddit” appended to get anything useful, and you routinely hear horror stories about them acting badly without any regard to users. I hope they get disrupted and replaced by bing chat and others asap. The only thing that will possibly teach them a lesson is if their bu…

These are memes that are popular on HN, but don't reflect reality outside of the tech bubble. There are of course elements of truth to them, hence why they're so pervasive, but they are not representative of reality.

It's for this reason that Google's ad business isn't really in danger at the moment, yes. People are going to continue to use google search and gmail and chrome.

But having this reputation in the tech bubble negatively effects things like google cloud that tech people get to make decisions on. This is one of the reasons that google cloud is so far behind AWS and Azure in adoption.

Re: Our production servers were suspended by Google Cloud

#105

Post by re-thc »

saurabhnanda wrote: post #19

Please move to Hetzner. If you miss payments even they might pull the plug, but at least they have humans who respond to emails and can get you back online quickly once you pay.

Hetzner works the complete opposite. You might not even get to open an account :p

Re: Our production servers were suspended by Google Cloud

#106

Post by uppe »

orangepurple wrote: post #74
unxdfa wrote: post #65

Earlier quoted context omitted.

I disagree. I’ve hosted on AWS for ages. They don’t do this. We didn’t pay the bill for two months once because the owner of the card left. No problems. This was a small spender outfit. They could have thrown us on the street as we were a rounding error. Now we’re a big spender and we still forgot to pay them sometimes (sorry Bezos) But some of your point is worth considering. Design for portability should the worst…

How did Russian companies mitigate the effects of cloud services hosting being blocked by sanctions

[flagged]

Re: Our production servers were suspended by Google Cloud

#107

Post by danpalmer »

SomeHacker44 wrote: post #94
danpalmer wrote: post #86

Reminder: if your level of interaction with a service is putting your credit card in, the service is likely to interact with you at the level of automated emails, and also likely to trust you as much as someone who filled out a web form. If it's business critical, talk to a human. All the cloud providers have account managers just waiting to talk to you. If this sort of thing happens and you have an account manager,…

How do you get such a contract at the big providers?

You email them and say you're looking to chat about your plans for the next year. They'll set up a meeting in no time. This is the norm! Running a business on services purchased semi-anonymously is not.

Re: Our production servers were suspended by Google Cloud

#108

Post by coldpie »

oliwarner wrote: post #77

It's a shame the industry can't agree on a basic SLA: - Solicit a hard limit when you open an account. People can only afford so much, don't bankrupt them. - As soon as we see your account heading for a 10,000% increase on last month, we'll send a SMS, GIVE YOU A PHONE CALL, even send a letter and confirm everything is okay. - If you're about to trigger a suspension, we'll send you an automated SMS, and if you're a p…

That all sounds like it costs money. This is a capitalist society: companies operating correctly should provide as little service as possible for as much money as possible. Nothing you suggest aligns with that goal:

-A hard limit? Why limit your income to $600 when your customers can accidentally rack up a $6000 bill? You can even be magnanimous and negotiate it down to a $2000 bill and everyone's happy.

-Why would we pay money in monitoring software, SMS & phone call fees to stop a 10,000% revenue increase?

-$5 to try to tell a customer not to give us more money? Are you crazy?

-People getting sick under capitalism are drags on the economy and should be derided and made as miserable as possible so it doesn't happen again.

> Just imagine the quality of life improvements if people felt safe using a cloud provider.

We're not here to make people feel safe. We're here to make incredibly rich people even richer. Get on board, man. You'll never operate a successful company with your approach, everyone else will beat you on price.

Re: Our production servers were suspended by Google Cloud

#110

Post by twawaaay »

m00dy wrote: post #56
pirsquare wrote: post #7

Hi everyone, I'm the customer in this case. Wanted to let everyone know that this sort of abrupt suspension for production apps has been a recurring issue that has happened time and again with Google Clown Platform. Similar horror stories: https://news.ycombinator.com/item?id=32547912 https://news.ycombinator.com/item?id=33737577 ----- [Update 1] Yes I agree I have some fault for the initial suspension, but that's no…

I rent one of dedicated machines in Hetzner. Cheap and performant.

It is also a different product from Google Cloud or AWS.
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