Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Show HN: Laudspeaker – open-source customer journey automation

github.com

Post reply on HN
Print view View original

21–30 of 46 posts

Re: Show HN: Laudspeaker – open-source customer journey automation

#21

Post by mcharawi »

nrjames wrote: post #20

I would love to play with the self-hosted version of this. However, being at a company that sends ~ 5 billion messages (across channels) to opted-in existing customers each year, your pricing is far more expensive than Salesforce, Braze, or other commercial competitors. It's enough out of the ballpark that I wouldn't even bother to spin up an instance and play with it.

Hey, cofounder of laudspeaker here. If you want to try it out, you can deploy to render without having to really do any heavy lifting. We are just getting started with respect to the business model so we’re open to feedback on pricing. Email me at mahamad at laudspeaker dot com and we can chat!

Re: Show HN: Laudspeaker – open-source customer journey automation

#22

Post by abe94 »

lukasfischer wrote: post #19

Out of curiosity: What do you differently than Mautic?

Hey thats a great question.

I think first of all its good for there to be a few open source projects and options out there, a vibrant ecosystem provides more choices!

Mautic is a solid project thats been around for a while, and has many many features. Our focus is much more narrowly on customer journeys, afaik mautic has added that more recently but it wasn't the core focus.

Beyond that, we want to be easy to self host; we're focusing more on integrations with customer / product data - we've started off with posthog but plan to integrate with segment, Rudderstack, mixpanel etc, as well as databases and warehouses. And "journey testing" is important to us.

At previous companies we've worked at we've consistently seen that marketers/ pms / engineers sort of test emails, sms in production. Issues are caught after the fact, and the big commercial players don't provide too much tooling here. It would be really cool if we could simulate what would happen if specific events are sent, on specific dates, and see what messages those users would receive, we are building a set of features to help this too.

Re: Show HN: Laudspeaker – open-source customer journey automation

#24

Post by abe94 »

arvt wrote: post #18

Most of these tools support a std set of channels (emails/texts). I think you could reach a much wider audience if people could write plug ins for their own channels

This is a good idea, we will add more a public roadmap to our project soon!

Re: Show HN: Laudspeaker – open-source customer journey automation

#26

Post by superphil0 »

abe94 wrote: post #14
jmacd wrote: post #11

I've been so frustrated looking at the commercial options in this space. The one I like the most (customer.io) has gone completely "Call Us". For some reason I just balk at and freeze up. I never end up filling out those forms, even though it's never a high bar to get me to input my email address on a site I find even remotely interesting. I made a list of "things that need a high quality open source version" and thi…

Great to hear that - we agree that customer io has the nicest UX in the space, the others are way more focused on enterprise customers and hard to try out. Feel free to join our slack group when you launch and we'd be happy to help set you up!

Just too bad react native support is lacking many features. We Probably will have to switch because of this.

Re: Show HN: Laudspeaker – open-source customer journey automation

#27

Post by feydaykyn »

abe94 wrote: post #17
ad404b8a372f2b9 wrote: post #13

Looks like a really cool tool, I've been doing onboarding email flows manually like a chump, didn't know customer journey automation was a thing. With regards to your hosted solution, I couldn't find a privacy page on your website. My two main questions would be: Where are your servers hosted and what happens to my customers' data when I integrate with your service?

Hey you're right we need to add a privacy page! At the moment our cloud option is hosted on aws. We are working on encryption at rest, (you can off course self host if this is an issue). We store customer data in a mongo instance. What would you like to see, are you looking for something in particular?

In which country are the datacenters?

Re: Show HN: Laudspeaker – open-source customer journey automation

#28

Post by mpowell94 »

abe94 wrote: post #24
arvt wrote: post #18

Most of these tools support a std set of channels (emails/texts). I think you could reach a much wider audience if people could write plug ins for their own channels

This is a good idea, we will add more a public roadmap to our project soon!

push notifications are a big one for us

Re: Show HN: Laudspeaker – open-source customer journey automation

#29

Post by abe94 »

feydaykyn wrote: post #27
abe94 wrote: post #17

Earlier quoted context omitted.

Hey you're right we need to add a privacy page! At the moment our cloud option is hosted on aws. We are working on encryption at rest, (you can off course self host if this is an issue). We store customer data in a mongo instance. What would you like to see, are you looking for something in particular?

In which country are the datacenters?

US, at the moment. Are you looking for an eu option?

Re: Show HN: Laudspeaker – open-source customer journey automation

#30

Post by [deleted] »

rodolphoarruda wrote: post #4

Hello GitHub. I'm willing to pay for a service that deploys a demo instance of the repo. You can craft a nice little button named "Demo" and when I click it, you'd send me back an URL and credentials to the app itself. Last, but not least, please share a cut of the deployment fee with the repo core maintainers. Thanks

[deleted]
Post reply on HN