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Show HN: Laudspeaker – open-source customer journey automation

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Re: Show HN: Laudspeaker – open-source customer journey automation

#11

Post by jmacd »

I've been so frustrated looking at the commercial options in this space. The one I like the most (customer.io) has gone completely "Call Us". For some reason I just balk at and freeze up. I never end up filling out those forms, even though it's never a high bar to get me to input my email address on a site I find even remotely interesting.

I made a list of "things that need a high quality open source version" and this was at the top of the list. I've looked and looked at some of the more established options, but they seem like too much software for what I want.

I'm looking forward to trying it out when we launch our cloud version soon.

Re: Show HN: Laudspeaker – open-source customer journey automation

#12

Post by vmarchaud »

thebigm101 wrote: post #2

Ex adobe eng here worked on our similar project - looks great always thought there should be an open source alternative as marketing tech becomes more complex. The hard thing here is making something that scales with millions of messages, have you thought through how you may handle that?

Hey, i'm interested in the kind of problems you have run against in those cases if you don't mind sharing them ? My email is in my bio

Re: Show HN: Laudspeaker – open-source customer journey automation

#13

Post by ad404b8a372f2b9 »

Looks like a really cool tool, I've been doing onboarding email flows manually like a chump, didn't know customer journey automation was a thing.

With regards to your hosted solution, I couldn't find a privacy page on your website. My two main questions would be: Where are your servers hosted and what happens to my customers' data when I integrate with your service?

Re: Show HN: Laudspeaker – open-source customer journey automation

#14

Post by abe94 »

jmacd wrote: post #11

I've been so frustrated looking at the commercial options in this space. The one I like the most (customer.io) has gone completely "Call Us". For some reason I just balk at and freeze up. I never end up filling out those forms, even though it's never a high bar to get me to input my email address on a site I find even remotely interesting. I made a list of "things that need a high quality open source version" and thi…

Great to hear that - we agree that customer io has the nicest UX in the space, the others are way more focused on enterprise customers and hard to try out.

Feel free to join our slack group when you launch and we'd be happy to help set you up!

Re: Show HN: Laudspeaker – open-source customer journey automation

#15

Post by mpowell94 »

abe94 wrote: post #5
mpowell94 wrote: post #3

What warehouses do yall support?

We have a databricks integration in staging right now, with plans for all the major ones. What use-cases do you have in mind for them?

We have additional data outside our core user system and wed like to condition messaging based on that. That warehouse also contains the core user data, but on a lag. Could we condition messages on prod data + warehouse data or would we have to condition everything on one or the other?

Re: Show HN: Laudspeaker – open-source customer journey automation

#17

Post by abe94 »

ad404b8a372f2b9 wrote: post #13

Looks like a really cool tool, I've been doing onboarding email flows manually like a chump, didn't know customer journey automation was a thing. With regards to your hosted solution, I couldn't find a privacy page on your website. My two main questions would be: Where are your servers hosted and what happens to my customers' data when I integrate with your service?

Hey you're right we need to add a privacy page! At the moment our cloud option is hosted on aws. We are working on encryption at rest, (you can off course self host if this is an issue). We store customer data in a mongo instance. What would you like to see, are you looking for something in particular?

Re: Show HN: Laudspeaker – open-source customer journey automation

#20

Post by nrjames »

I would love to play with the self-hosted version of this. However, being at a company that sends ~ 5 billion messages (across channels) to opted-in existing customers each year, your pricing is far more expensive than Salesforce, Braze, or other commercial competitors. It's enough out of the ballpark that I wouldn't even bother to spin up an instance and play with it.
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