Earlier quoted context omitted.
Speaking from inside Academia, Zoom remains an important part of communication. We never used Zoom or any form of video chat before COVID, but even after COVID, Zoom is here to stay now. We meet in Zoom because it has unmatched quality and stability for video-conferencing / screen sharing compared to Skype etc. Office hour have Zoom sessions, etc.
Teams & Meet are improving rapidly; I can't help but ask why when it comes to Zoom these days.
Zoom may not be perfect, but it's a lot more accessible for a lot of non technical people. They're also pushing things like phone service as well, competing with VoIP providers including Microsoft, cable companies, phone carriers and third party companies.