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Small SaaS banned by Cloudflare after 4 years of being paying customer

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Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#311
post #243

Earlier quoted context omitted.

"Shady shit", aka nothing illegal. If it was illegal, there'd be police, not account closure.

Companies dealing with money often have AML obligations which means shutting down the shady shit before police or regulators get involved.

There's been a few stories of stores running on Stripe for months, before hitting it big and being shut down. AML would shut this shit down immediately, not after months.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#312

Earlier quoted context omitted.

That's not what it says. Having many employees means you need to improve processes sometimes. I actually don't know any businesses ( except solo ones) that don't have issues tbh. It's part of having employees. That cloudfare handles 60% of the internet, just makes the odds really high for someone to complain. It's resolved pretty quick and they are following up internally on what happened. And the OP mentioned himsel…

> This whole thing is about someone bending the rules concerning CW and he knows it :) Hell no. Using workers for non-html content is not "bending the rules". It's a normal and encouraged use case. And saying "I'm a heavy user, is that maybe part of it?" does not mean they did anything wrong. I don't see any signs of bending rules.

A very heavy user where they literally said "it could potentially work".

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#313

Earlier quoted context omitted.

> This whole thing is about someone bending the rules concerning CW and he knows it :) Hell no. Using workers for non-html content is not "bending the rules". It's a normal and encouraged use case. And saying "I'm a heavy user, is that maybe part of it?" does not mean they did anything wrong. I don't see any signs of bending rules.

A very heavy user where they literally said "it could potentially work".

What comment are you talking about?

And someone going "Is this too much load? Are they not being paid enough?" as desperate guesses after getting banned, does not mean they were actually doing anything borderline or that they "know it".

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#314
I see accounts like this all the time, I run into the endless loop of cloudflare refusing to serve me a webpage all the time. Somehow clicking the captcha seems to do nothing. I don't know if it's my insistence on using my browser of choice, or my regular clearing of cookies or what have you while trying to keep my laptop secure.

All I know is to me Cloudflare seems to be a gatekeeper of the worst kind, the kind that blocks me from accessing the content I seek to load.

And the idea that it somehow is protecting the web seems more and more ludicrous each tale like this I read. With each page that is delayed in a loop before finally letting me read it, I become more and more convinced at the sheer uselessness of it. Why does anyone bother with it in the first place when it clearly doesn't actually work and worse can be turned against you at any time?

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#317
post #316

Cloudflare has published a blog post about this event: https://blog.cloudflare.com/how-cloudflare-erroneously-throt...

At least they transparently and openly admitted they were at fault as well as how they're going to stop it from occuring in the future. Overall glad it was resolved

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#318
post #38

Very similar to this other one https://news.ycombinator.com/item?id=34235237 I just repost the same comment I put in the above thread > The thing that scary me most is that his business get shut down without any notice period (at least the author not mentioning any previous communications from Cloudflare team about the issue). > This is really a shitty thing from Cloudflare, you cannot shut down an already running bu…

No that guy was clearly wrong. OP is not and Cloudflare admitted it was a mistake https://blog.cloudflare.com/how-cloudflare-erroneously-throt...

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#319
post #169

OP, you have garnered a lot of sympathy by the HN community which I believe in part contributed to your problem being resolved. I think it would be fair to provide more info about what the issue was in the end. It's not OK to be like "HN I had a bad experience with Company X" and then be like "k, thx @jgrahamc, bye" when your complaint gets resolved due to the attention it received. There are so many questions this l…

Cloudflare have posted a public blog post some days later https://blog.cloudflare.com/how-cloudflare-erroneously-throt...

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#320

Earlier quoted context omitted.

> Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract. This time last week, Cloudflare shut off our access to one of their services we were using because we went over quota. Well, we had actually negotiated overage charges and did actually have this in our contract. They turned the service off anyway instead of applying the overage charges we had agreed. This i…

Did you resolve it? If so, did you have to use their HN customer support or did they have a phone number?

It was resolved by emailing them directly. It took just under two hours.
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