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Small SaaS banned by Cloudflare after 4 years of being paying customer

news.ycombinator.com

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Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#131

Post by tebbers »

jgrahamc wrote: post #102
kkielhofner wrote: post #78

Earlier quoted context omitted.

You’re changing your arch because you saw a one-sided completely unverified post on HN? At this point @jgrahamc has the worst of it - people show up here time after time hoping they can make enough of a stink to get him involved.

When they could just email me (jgc@cloudflare.com)

Dear John, I absolutely love and admire Cloudflare’s services as a customer (and recent investor), but please please get stuff like this sorted as it will absolute ruin Cloudflare’s reputation in the long run. I beg you!

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#132

Post by jgrahamc »

tebbers wrote: post #131
jgrahamc wrote: post #102

Earlier quoted context omitted.

When they could just email me (jgc@cloudflare.com)

Dear John, I absolutely love and admire Cloudflare’s services as a customer (and recent investor), but please please get stuff like this sorted as it will absolute ruin Cloudflare’s reputation in the long run. I beg you!

Believe me that this is what I'm doing. I'm really disappointed this customer got into this state and I'm working internally to figure out why it did.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#133

Post by dd36 »

gnu8 wrote: post #53
iinnPP wrote: post #13

I recently signed up to CloudFlare for their Yubi key deal that was still being advertised on their website. A week later I received an email saying only customers subscribed by a certain time could claim the offer. I asked them to delete my data or provide the Yubi offer and they did neither. So they sit in an email folder known as bad companies. Because my data has value and they lied to obtain it for their own gai…

There isn’t a practical way to fractionate their revenue or determine what proportion of their profit is derived from your data. This can be proved by the fact that there is no way to make any money with only the data you gave to them separated from the rest of their customers and potential customers. Therefore you are entitled to all of their revenue. Please clean out their shareholders and destroy their business. T…

Sure there is a way. In fact, there are many ways. CAC/ conversion ratio would give you the value of a quality lead.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#134

Post by luckylion »

ignoramous wrote: post #121
ddorian43 wrote: post #22

Earlier quoted context omitted.

How much are you paying for the workers/month? Why didn't you use the load-balancer service?

> Why didn't you use the load-balancer service? Speaking from experience, if you only need rudimentary L7 load balancing, then Cloudflare Workers is as good as it gets. > How much are you paying for the workers/month? Per my estimate, probably between $600 to $2000 for Workers: https://news.ycombinator.com/item?id=34639930

> Speaking from experience, if you only need rudimentary L7 load balancing, then Cloudflare Workers is as good as it gets.

What would you do in Workers that you couldn't do with Load Balancing? LB handles origin health, can do traffic steering, session affinity etc included. With Workers, you'd need to take care of all that.

I see a point if the Workers do some lifting / caching / transforming etc before passing on the requests, but as a simple load balancer, the actual Load Balancing service seems a better fit.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#136

Post by 2kan »

RektBoy wrote: post #117

Can someone explain to me why anyone would pay for this SaaS, and instead just use an api from all markets?

APIs from Exchanges return the current state of the market, and this SaaS captures and stores this market data. Imagine you want to enter a new market or instrument/symbol for which you never recorded market data yourself. You can buy historical data from this SaaS to train your models and backtest your strategy.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#137

Post by causi »

MrGilbert wrote: post #107
tardis_thad wrote: post #98

Around 12:00 UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!

So HN to the rescue again. It's unfortunate (although the outcome is great for you!) that you have to go through the social media amplifier first.

Personally I maintain my opinion that problems getting fixed by HN are a bigger red flag than problems not getting fixed at all. The HN reader Upper Management Person either thinks putting out fires before they become higher profile failures is a cheaper way of avoiding bad press than instituting actual good policies with regards to not fucking over their customers, or they want to implement those policies but are not competent to do so.

"Send me your details and I'll fix it" = incompetent or asshole

"Don't send me your details, I've fixed the problem for you and everyone else with the same issue" = green flag

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#139

Post by ddorian43 »

JimDabell wrote: post #110
dspillett wrote: post #91

> when I got approached by Cloudflare sales team I explicitly asked if I can still be on pay as you go/self server model and reply was: Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract. > … "Enterprise wise, that's up to you and you could likely get away with utilising self-serve as you go … especially if what sales say to you is couched in vague works like…

> Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract. This time last week, Cloudflare shut off our access to one of their services we were using because we went over quota. Well, we had actually negotiated overage charges and did actually have this in our contract. They turned the service off anyway instead of applying the overage charges we had agreed. This i…

What was the cost of the overages charges?

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#140

Post by supermatt »

runako wrote: post #135

Glad to hear this got resolved. Heads-up that your name may be infringing on a US trademark held by the BBC.

Trademarks are for specific categories of goods/services. The trademark is for:

  - Audiovisual media
  - Books
  - Clothing
  - Toys
  - Entertainment events
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