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Small SaaS banned by Cloudflare after 4 years of being paying customer

news.ycombinator.com

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Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#111

Post by kkielhofner »

cultofmetatron wrote: post #104
kkielhofner wrote: post #78

Earlier quoted context omitted.

You’re changing your arch because you saw a one-sided completely unverified post on HN? At this point @jgrahamc has the worst of it - people show up here time after time hoping they can make enough of a stink to get him involved.

we use cloudflare for their dns so not a complete change of arch. (this kind of lockin is precisely why I've stayed away from faas) more importantly, its important to send a message. We depend on these services for our livelihood. if I'm paying for a service, the least I'm owed is the ability to get in touch with a person to rectify the situation as soon as possible. Companies who want other companies relaying on the…

If you’re using Cloudflare for DNS/registrar they have pass-through pricing. It’s a loss for them - you’re not paying for anything.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#115

Post by ignoramous »

jgrahamc wrote: post #82
Veen wrote: post #74

Earlier quoted context omitted.

Friendly advice, stop digging and step away from this thread/talk to your PR team. You're not helping yourself or Cloudflare by responding in this way.

You're right. I'm taking all this too personally.

No matter how you took it, I want to say that there are others here who appreciate your presence.

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#116

Post by cultofmetatron »

kkielhofner wrote: post #111
cultofmetatron wrote: post #104

Earlier quoted context omitted.

we use cloudflare for their dns so not a complete change of arch. (this kind of lockin is precisely why I've stayed away from faas) more importantly, its important to send a message. We depend on these services for our livelihood. if I'm paying for a service, the least I'm owed is the ability to get in touch with a person to rectify the situation as soon as possible. Companies who want other companies relaying on the…

If you’re using Cloudflare for DNS/registrar they have pass-through pricing. It’s a loss for them - you’re not paying for anything.

Thats even more reason to switch to Route 53. I didn't choose cloudflare at the beginning but its clear its a bit of a liability here.

To put it in perspective, we had to send out apology emails to very irate customers when our system went down for 10 minutes in December.

edit: Route 53 not S3*

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#118

Post by tcldr »

jgrahamc wrote: post #102
kkielhofner wrote: post #78

Earlier quoted context omitted.

You’re changing your arch because you saw a one-sided completely unverified post on HN? At this point @jgrahamc has the worst of it - people show up here time after time hoping they can make enough of a stink to get him involved.

When they could just email me (jgc@cloudflare.com)

Funny. That's what OP said:

> I would fully understand that I am required to upgrade, but why not sending me an email before shutting down my business completely?

Re: Small SaaS banned by Cloudflare after 4 years of being paying customer

#120

Post by iamacyborg »

jgrahamc wrote: post #102
kkielhofner wrote: post #78

Earlier quoted context omitted.

You’re changing your arch because you saw a one-sided completely unverified post on HN? At this point @jgrahamc has the worst of it - people show up here time after time hoping they can make enough of a stink to get him involved.

When they could just email me (jgc@cloudflare.com)

The fact that stuff needs to be raised at all is the problem.

Clearly something has gone wrong if customers get treated this way.

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