Word of warning: don't use cloudflare
Or really any service that has it written that they can end your business without notice~
Small SaaS banned by Cloudflare after 4 years of being paying customer
61–70 of 329 posts
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#62> ...anyways I get it, perhaps I pay too little and should be on enterprise plan already
If you're on Workers Unbound, you're probably paying closer to ~$800/mo for 4b requests; or if you're on Workers Bundled, then ~2000/mo. What were you quoted for the Enterprise plan? I thought those start at $1500/mo?
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#63Welcome to Google I mean Twitter I mean Facebook I mean cloudflare support.
Last but not least, Stripe support.
I haven't even used Stripe yet but I'm wary of ever relying on it from all the horror stories. It's almost become common sense to use two payment provides, and just rotate between them. More work but when one goes wrong, it's only half your income gone not all of it.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#64What even is the restriction on returning JSON? One of the examples is explicitly how to return JSON https://developers.cloudflare.com/workers/examples/return-js... From the terms > 2.8 Limitation on Serving Non-HTML Content > The Services are offered primarily as a platform to cache and serve web pages and websites. Unless explicitly included as part of a Paid Service purchased by you, you agree to use the Services…
Seems like my account was restricted due to https://www.cloudflare.com/en-gb/supplemental-terms/#cloudfl ... 2.Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation, if processing such requests woul…
Out of curiosity, are you connecting to third party websockets from your workers?
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#65Earlier quoted context omitted.
That response misses the point by a wide margin.
Not a big surprise given they think HN threads are an acceptable form of customer support for paying customers.
As the joke goes, "A failure in the outage reporting service can take surprisingly long to notice."
When your customer service is failing to handle a case, how exactly are you gonna catch on without using out-of-band signaling?
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#66Earlier quoted context omitted.
Seems like my account was restricted due to https://www.cloudflare.com/en-gb/supplemental-terms/#cloudfl ... 2.Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation, if processing such requests woul…
Out of curiosity, are you connecting to third party websockets from your workers?
no, I'm not using WebSockets at all in Workers.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#67I've asked internally to understand this.
I would really like you to clarify your intentions on serving non-HTML content.
I say this slightly nervously as a Cloudflare customer who serves some amount of binary data. One message is "it's ok if you're on a paid plan". Another is "it's not ok at any time". My suspicion is that "it's ok unless we notice you".
If you could come up with consistent understandable messaging that would help a lot. I don't mind paying (stay competitive against AWS and Hetzner and that's all I need) but the uncertainty is not good.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#68Earlier quoted context omitted.
It doesn't make the problem go away by itself, but I would rather have jgrahamc helping people than not.
[deleted]
I think people see a lot of posts like "I tried to get help with my problem but received no response" and don't think about the selection bias involved. (Of course, if someone gets helped by customer service with no issues, that doesn't tend to come to Hacker News' attention.)
But from their perspective it does feel like these sorts of posts are the only way to get attention on a problem.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#69Sad it happened. This highlights why it is important to reduce your exposure to external services. Right now I just deploy on bare metals servers and are ready to move them if need to. As they say, there's no cloud - just someone's else' computer
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#70Earlier quoted context omitted.
Got a link? Curious what he was doing!
Actually, my mistake... it was almost 3 weeks ago. https://news.ycombinator.com/item?id=34383720 https://web.archive.org/web/20230114202232/https://news.ycom...
Ah damn, all it says is "I was advised to remove this post" and what was there before is not in archive.is