Earlier quoted context omitted.
[flagged]
I replied when this has no upvotes and was nowhere near the front page.
That response misses the point by a wide margin.
Small SaaS banned by Cloudflare after 4 years of being paying customer
31–40 of 329 posts
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#32i'm about to move a significant amount of traffic to cloudflare. holding off until i see how this is handled. Can you please update this to reflect the total time of service outage and time to resolve. As a busy tech company, this is an unneeded problem. We pay cloudflare to be fast. Not make our sites slow and unresponsive.
By now most SLAs are already breached
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#33i'm about to move a significant amount of traffic to cloudflare. holding off until i see how this is handled. Can you please update this to reflect the total time of service outage and time to resolve. As a busy tech company, this is an unneeded problem. We pay cloudflare to be fast. Not make our sites slow and unresponsive.
Outage started around 00:00UTC today. I was able to contact via support chat to confirm it's indeed Cloudflare related issue as wasn't sure as it's not displayed in any form on Cloudflare dashboard that indeed account is restricted. That was around 8AM UTC. Since then I also contacted with sales team (got the details already as they approached me in last few weeks as mentioned before) in order to upgrade to Enterpris…
> Since then I also contacted with sales team … in order to upgrade to Enterprise plan as it seems like the only solution
Talk about coercion.
Considering that you weren’t, technically speaking, violating any terms of service, this response from them leaves a very bitter taste in my mouth.
Good luck, and thank you for sharing this with us all.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#34I've asked internally to understand this.
[flagged]
I'm always unsure how to read this.
One one hand it is nice that there is someone in the company willing to do work which is in the interest of the customer (of sorts).
But on the other hand it shows the company is willing to let quality, support, customer care, service and everything else decline but when it comes to public image is prepared to do everything within their power, even (yuck) their job in order for damage control.
Now that I'm writing this I know exactly how to read comments like "now that it's in the public eye, we'll do something - maybe".
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#35Welcome to Google I mean Twitter I mean Facebook I mean cloudflare support.
Last but not least, Stripe support.
To be fair, most of the stripe whiners I see on here are trying to do shady shit... like that guy last week who didn't think we'd connect the dots from his last shady stripe scheme.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#36[flagged]
Problem with blocking Cloudflare traffic as a whole is that you will be blocking Private Relay users too.
How does apple guarantee that the private relay traffic via cloud flare doesn't include malicious attacks like DDOS from infected machines?
I see more and more malicious traffic from cloud flair and cloud flare does not respond to abuse reports.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#37Literally just sent an email to my devops guys to move off cloudflare asap. This cavalier lack of respect is a diservice and insult to all the people who rely on my product for their livelihood.
Are there any good alternatives that you (or him) already looked into?
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#38Very similar to this other one https://news.ycombinator.com/item?id=34235237
I just repost the same comment I put in the above thread
> The thing that scary me most is that his business get shut down without any notice period (at least the author not mentioning any previous communications from Cloudflare team about the issue).
> This is really a shitty thing from Cloudflare, you cannot shut down an already running business without any notice/grace period.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#39Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#40Earlier quoted context omitted.
Last but not least, Stripe support.
To be fair, most of the stripe whiners I see on here are trying to do shady shit... like that guy last week who didn't think we'd connect the dots from his last shady stripe scheme.
Got a link? Curious what he was doing!