i'm about to move a significant amount of traffic to cloudflare. holding off until i see how this is handled. Can you please update this to reflect the total time of service outage and time to resolve. As a busy tech company, this is an unneeded problem. We pay cloudflare to be fast. Not make our sites slow and unresponsive.
Small SaaS banned by Cloudflare after 4 years of being paying customer
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Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#12How are you using the workers? Is the JSON cached? Where do you get the JSON?
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#13I recently signed up to CloudFlare for their Yubi key deal that was still being advertised on their website. A week later I received an email saying only customers subscribed by a certain time could claim the offer.
I asked them to delete my data or provide the Yubi offer and they did neither. So they sit in an email folder known as bad companies. Because my data has value and they lied to obtain it for their own gain (aka fraud).
In Canada we have private prosecution/rules about falsely acquired data. Every bad story on HN puts me closer to opening that folder up and ensuring my data costs at least 100k.
Enough is enough.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#14[flagged]
Problem with blocking Cloudflare traffic as a whole is that you will be blocking Private Relay users too.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#15i'm about to move a significant amount of traffic to cloudflare. holding off until i see how this is handled. Can you please update this to reflect the total time of service outage and time to resolve. As a busy tech company, this is an unneeded problem. We pay cloudflare to be fast. Not make our sites slow and unresponsive.
Outage started around 00:00UTC today.
I was able to contact via support chat to confirm it's indeed Cloudflare related issue as wasn't sure as it's not displayed in any form on Cloudflare dashboard that indeed account is restricted. That was around 8AM UTC.
Since then I also contacted with sales team (got the details already as they approached me in last few weeks as mentioned before) in order to upgrade to Enterprise plan as it seems like the only solution, but did not get the quote yet and account is still restricted.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#16I recently signed up to CloudFlare for their Yubi key deal that was still being advertised on their website. A week later I received an email saying only customers subscribed by a certain time could claim the offer. I asked them to delete my data or provide the Yubi offer and they did neither. So they sit in an email folder known as bad companies. Because my data has value and they lied to obtain it for their own gai…
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Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#17Also want to be kept updated on this issue since it touches some clients of mine
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#18Literally just sent an email to my devops guys to move off cloudflare asap. This cavalier lack of respect is a diservice and insult to all the people who rely on my product for their livelihood.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#19Sales said something would never happen...
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#20How are you using the workers? Is the JSON cached? Where do you get the JSON?
I'm using Workers as basically API gateway/smart load balancer to backend services that handle actual load (resource intensive data filtering). Most of the responses are not cached on Cloudflare level.
Thing is that I was using Workers for about 4 years already with not issue at at all, I'm aware that I use lots of requests and bandwidth but I just wish I was contacted about mandatory upgrade before effectively turning my service down.