Are there no laws around account removal/shutdown? In the future I will be actively asking service providers their procedures on account shutdown.
Small SaaS banned by Cloudflare after 4 years of being paying customer
41–50 of 329 posts
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#42Earlier quoted context omitted.
I'm using Workers as basically API gateway/smart load balancer to backend services that handle actual load (resource intensive data filtering). Most of the responses are not cached on Cloudflare level. Thing is that I was using Workers for about 4 years already with not issue at at all, I'm aware that I use lots of requests and bandwidth but I just wish I was contacted about mandatory upgrade before effectively turni…
How much are you paying for the workers/month? Why didn't you use the load-balancer service?
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Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#43What even is the restriction on returning JSON? One of the examples is explicitly how to return JSON
https://developers.cloudflare.com/workers/examples/return-js...
From the terms
> 2.8 Limitation on Serving Non-HTML Content
> The Services are offered primarily as a platform to cache and serve web pages and websites. Unless explicitly included as part of a Paid Service purchased by you, you agree to use the Services solely for the purpose of (i) serving web pages as viewed through a web browser or other functionally equivalent applications, including rendering Hypertext Markup Language (HTML) *or other functional equivalents, and (ii) serving web APIs subject to the restrictions set forth in this Section 2.8*. Use of the Services for serving video or a disproportionate percentage of pictures, audio files, or other non-HTML content is prohibited, unless purchased separately as part of a Paid Service *or expressly allowed under our Supplemental Terms for a specific Service*. If we determine you have breached this Section 2.8, we may immediately suspend or restrict your use of the Services, or limit End User access to certain of your resources through the Services.
Supplemental terms
> The Cloudflare Developer Platform consists of the following Services: (i) *Cloudflare Workers*, a Service that permits developers to deploy and run encapsulated versions of their proprietary software source code (each a “Workers Script”) on Cloudflare’s edge servers; (ii) Cloudflare Pages, a JAMstack platform for frontend developers to collaborate and deploy websites; (iii) Cloudflare Queues, a managed message queuing service; and (iv) Workers KV, Durable Objects, and R2, storage offerings *used to serve HTML and non-HTML content.*
I can't quite figure out how to parse this such that workers would be deemed unusable to just run an API.
I'd absolutely have gone ahead with using it for an API.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#44Earlier quoted context omitted.
To be fair, most of the stripe whiners I see on here are trying to do shady shit... like that guy last week who didn't think we'd connect the dots from his last shady stripe scheme.
Got a link? Curious what he was doing!
Actually, my mistake... it was almost 3 weeks ago.
https://news.ycombinator.com/item?id=34383720
https://web.archive.org/web/20230114202232/https://news.ycom...
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#45Earlier quoted context omitted.
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I'm always unsure how to read this. One one hand it is nice that there is someone in the company willing to do work which is in the interest of the customer (of sorts). But on the other hand it shows the company is willing to let quality, support, customer care, service and everything else decline but when it comes to public image is prepared to do everything within their power, even (yuck) their job in order for dam…
It doesn't make the problem go away by itself, but I would rather have jgrahamc helping people than not.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#46Literally just sent an email to my devops guys to move off cloudflare asap. This cavalier lack of respect is a diservice and insult to all the people who rely on my product for their livelihood.
Are there any good alternatives that you (or him) already looked into?
Not OP, but we run two environments each of our service on Cloudflare Workers, Deno Deploy, and Fly.io (a small service albeit, 200 to 300 requests per second). In the event one is down, we switch to the other (via DNS).
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#47I went to look at your website to see what the service was about… but of course it’s down :(
You can look at it here:
http://web.archive.org/web/20230112195712/https://tardis.dev...
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#48Literally just sent an email to my devops guys to move off cloudflare asap. This cavalier lack of respect is a diservice and insult to all the people who rely on my product for their livelihood.
Are there any good alternatives that you (or him) already looked into?
we had already been discussing amazon s3 since we are on aws. As clunky as aws can be, you can get in touch with a human if you need to.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#49Cloudflare has non-transparent pricing, unlike AWS, which will charge you for every thing with detailed usage tracking.
When ever there is non-transparent pricing, it's scary to try and use an infrastructure related service.
The sales teams can't go around saying that you are not a profitable customer, and they can't argue with the marketing team to be more honest about pricing on the pricing page.
So, end result, let's bump of these small free loaders. Large enterprise deals is what gets us the bonus anyways.
I like fly.io pricing in that sense. And I am sure there might be others offering a more transparent pricing, otherwise like me still stuck on AWS.
Re: Small SaaS banned by Cloudflare after 4 years of being paying customer
#50Earlier quoted context omitted.
I replied when this has no upvotes and was nowhere near the front page.
and I really appreciate it, not trying to blame anyone, I created HN post as desperate attempt to have my service online again, hope you understand.
Dude, I'm not mad at you for reporting it. I'm working internally to figure out why your site was throttled and take appropriate action.