Earlier quoted context omitted.
I'll bet (ever increasing) restrictions and filters will become the norm for these "open-ended" services. Only OSS will break them. With so much money in play now, Managers are in charge, and Risk management is their favourite toy. Copyright risk, reputational risk, security risk, you name it.
Eventually they're going to connect these AI's to some sort of planning algorithm and then they'll actually be able to do things and serve as a digital assistant. (We're approaching Skynet territory here, but I think AI will remain flawed enough that it stays at subhuman intelligence.) The restrictions on such an AI will have to be extreme. But... I predict people will pool their resources and build their own digital…
Humans are real flawed, too.