Earlier quoted context omitted.
When Google released Anthos, we were in the market for something along those lines for Kubernetes on our own hardware (policy requirements). Talked to our reps, asked for some quotes … nothing. Tried again. Nothing. Tried again. Nothing. This left everyone wondering what it'd be like if we (as an existing GCP customer) needed support for any reason. The only company I've ever dealt with which was worse at taking your…
I think you may be misreading the situation. When Anthos was announced, it didn't exist yet. They didn't have anything to sell you and you weren't important enough to be trusted with that knowledge. In this regard, your comparison was probably apt (especially if you were inquiring about Watson).
IBM was similar: we were trying to buy Opteron servers, let our rep know, had a bunch of people show up, ended with them saying they’d send us a quote, no reply to multiple requests. Maybe they weren’t interested in mere 6 figure purchases but they could have said so.
(And, sure, we aren’t the biggest customer but you don’t get large deals if you can’t handle medium size deals. AWS shows up & they get considerably more business.)