Digitec Galaxus now displays warranty score and return rate • Hacker News Board

Re: Digitec Galaxus now displays warranty score and return rate

#271

Post by herbst » Sat, Jan 28, 2023, 9:08 AM UTC

sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

Late to the party. But they also accept crypto for many years now as online payment.

Only Twint is just as easy as paying with crypto.

Re: Digitec Galaxus now displays warranty score and return rate

#272

Post by kkarpkkarp » Sat, Jan 28, 2023, 9:32 AM UTC

leo8 wrote: post #260

kkarpkkarp wrote: post #254

Earlier quoted context omitted.

depends if German and French gov already implemented this EU directive. Different countries implement it in different pace. For example Poland already has this law in power and amazon.pl is aligned to it.

I just tried looking this up on Amazon.pl but I don't see it. are you sure about this?

I am sure :) Here is example https://www.amazon.pl/Anker-Soundcore-Glo%C5%9Bnik-Bluetooth...

and screenshot

https://ibb.co/FDm2BZL

"Najniższa ostatnia cena: 179zł" just under the price is the text required by EU directive.

Re: Digitec Galaxus now displays warranty score and return rate

#273

Post by Zopieux » Sat, Jan 28, 2023, 2:45 PM UTC

sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

>automatic high quality translation of all product information and reviews into all offered languages

Uh, gotta disagree here, speaking as a regular Galaxus shopper in both en & fr locales. The automated translations are mostly terrible when not entirely misleading or vulgar. For instance, the French ones are so bad there are Twitter accounts dedicated to them[1]. This applies to both product titles and descriptions.

To be fair, this is not surprising: the machine translator has very little to work with when translating short product names, in addition to these being full of puns (in whatever source language) or English-looking words for marketing purposes. It's a shame no ML company seems to have taken the opportunity to fine-tune their model for product name translation and sell that for $$$ to big marketplaces.

[1] https://twitter.com/digithequeg

Re: Digitec Galaxus now displays warranty score and return rate

#274

Post by antifa » Sat, Jan 28, 2023, 4:57 PM UTC

lm28469 wrote: post #236

gggggg5 wrote: post #233

Earlier quoted context omitted.

>- one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option That suggests a really sorry state of things, not something to copy. Online payments shouldn't be harder than physically going to a store and paying for the item.

> Online payments shouldn't be harder than physically going to a store and paying for the item Why ? It's probably more energy efficient to have trucks going to the few branches for pickups than to every single individual house. I don't see why it "shouldn't" be, especially since it's optional > That suggests a really sorry state of things, The really sorry state of things are people ordering toilet paper &co in same…

> The really sorry state of things are people ordering toilet paper &co in same day delivery on amazon because they can't bother walking 5 min to the closest store

Also all the stores trying to railroad me into buying delivery instead of just telling me which store has it in stock.

Re: Digitec Galaxus now displays warranty score and return rate

#275

Post by CMdH8 » Sat, Jan 28, 2023, 8:29 PM UTC

Yep I like them too but let's not repeat the Amazon issue on a small scale and support alternative web shops like Brack and Microspot. The latter has one huge advantage over Digitec Galaxus, a show room in HB to go and pick up delivery.

Re: Digitec Galaxus now displays warranty score and return rate

#276

Post by jacquesm » Sun, Jan 29, 2023, 12:02 AM UTC

eps wrote: post #198

jb1991 wrote: post #164

Earlier quoted context omitted.

My own life experience in the EU is my source.

Yeah, I assumed as much that's why I asked. Your top comment implied that it's a norm in the EU. It is not. It's very much retailer-specific.

It is a norm in the EU. Not all countries adopt all of this at the same time but it definitely is a norm.

Re: Digitec Galaxus now displays warranty score and return rate

#277

Post by quotehelp1829 » Sun, Jan 29, 2023, 6:55 PM UTC

r2b2 wrote: post #81

I'd love to see re-purchase delay[0] and re-purchase rate[1] as well. Useful looking at multiple highly rated products and products that you go through more quickly (Eg. many bathroom supplies). -- [0] Time between a customer's purchase and re-purchase of a product. [1] Percent of original buyers that buy again.

Hi r2b2! I'm sorry to address you like this, but I believe you to be a creator of Owlmail.io service and on website there is no contact information for the site, also no contact information on your profile and no direct-messaging feature on HN. So here's a super off-topic message - sorry!!

I can't create account, simply nothing happens when I enter my email address and click "Next" or hit Enter key and so on and such.

As Firefox Relay is not available in my country I was hoping to try your service.

I have few more questions about Owlmail so I would appreciate if you could let me know if there is a more appropriate channel for asking those.

If I'm mistaken or you'd rather not engage like this - apologies!

Re: Digitec Galaxus now displays warranty score and return rate

#278

Post by drumttocs8 » Sun, Jan 29, 2023, 10:28 PM UTC

Very cool, but if we've learned anything from Amazon et al, it's that features that effectively reduce engagement- and therefore, sales- are ultimately doomed to be scrapped.

Re: Digitec Galaxus now displays warranty score and return rate

#279

Post by leo8 » Mon, Jan 30, 2023, 10:24 AM UTC

kkarpkkarp wrote: post #272

leo8 wrote: post #260

Earlier quoted context omitted.

I just tried looking this up on Amazon.pl but I don't see it. are you sure about this?

I am sure :) Here is example https://www.amazon.pl/Anker-Soundcore-Glo%C5%9Bnik-Bluetooth... and screenshot https://ibb.co/FDm2BZL "Najniższa ostatnia cena: 179zł" just under the price is the text required by EU directive.

Oh, thanks a lot. Even translated the page but could not see it :)

Re: Digitec Galaxus now displays warranty score and return rate

#280

Post by thirdsun » Mon, Jan 30, 2023, 12:40 PM UTC

jb1991 wrote: post #143

tremon wrote: post #142

Earlier quoted context omitted.

Depends on the goods. Not many places will accept returns for opened/used underwear, for example. Same with digital goods (dvd/cd/games), if the seal is broken the shop will not accept a return.

True, there are some obvious exceptions. But suppose I buy a vacuum cleaner and use it for a month and don't like it, doesn't matter how much I used it, I can return it in the EU.

Not true. It may work. However your return period should serve as a way to test the item similar to what would be possible in store. Using a vacuum cleaner for a month may result in a partial refund if there are clear signs of usage. There are limits to what is considered appropriate testing.