Earlier quoted context omitted.
> - price history so you can see when sales are fake in case you were unfamiliar https://camelcamelcamel.com/ does this for amazon
There's also keepa.com.
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Digitec Galaxus now displays warranty score and return rate
251–260 of 281 posts
Re: Digitec Galaxus now displays warranty score and return rate
#252Earlier quoted context omitted.
I like galaxus too but they’re not the cheapest. Most of their stock can be had cheaper from other online Swiss retailers. Toppreise and google shopping (yeah…) often can find better deals on the same items even after shipping.
That may be true. But overall their prices are pretty reasonable. Personally, I prefer paying a few francs more and in return get the certainty that I get what I ordered reasonably fast. I never had a problem with deliveries from them, alas, high ticket items I picked up personally. The only one time where they couldn't deliver a couple of USB chargers for a couple weeks because it was out of stock and the supplier c…
Same here. Its nice to pay a bit less but it usually comes with a headache when problems arise.
I wouldn’t pay 20% more but 5 or even 10% is reasonable.
Re: Digitec Galaxus now displays warranty score and return rate
#253Earlier quoted context omitted.
You have more patience than me. If that happened to one of my orders I wouldn't just change from delivery to in-store pickup, I would simply stop ordering from that store altogether.
What ajsnigrutin is describing recently happened to me with Lenovo (2nd offense) and backcountry.com (1st). It seems like companies are getting more "approximate" about their inventories :-(
Ah damn, that's gotta be pretty frustrating :-/
Re: Digitec Galaxus now displays warranty score and return rate
#254Earlier quoted context omitted.
> price history so you can see when sales are fake This is now a law enforced in European Union to display such history (at least the lowest price in last 30 or more days so customer knows if the price was not fake rised just before lowering it and calling it a sale). WooCommerce has a plugin for that now[1]. 1: https://wordpress.org/plugins/wc-price-history/
Would that mean that amazon.fr / amazon.de would be required to provide that information? I've never noticed it, maybe it's not in an obvious place.
depends if German and French gov already implemented this EU directive. Different countries implement it in different pace. For example Poland already has this law in power and amazon.pl is aligned to it.
Re: Digitec Galaxus now displays warranty score and return rate
#255The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…
My experience is 15 years out of date, but back in those days many "big brands" insisted we only use their repair centres, and all we could do was ship stuff to them and hope for the best. Some were a little more flexible in this than others, but the flexibility was always very limited.
Especially with components like mainboards or GPUs this could be awkward, because turn-around times were often weeks or even months. We usually just replaced them without too much fuss, and then a month later we were sent back a repaired spare part that could perhaps maybe be used for a repair later. We generally accepted this as a "cost of business", but never seemed quite right to me.
While turnarounds on laptops were usually fairly decent, they could also be weeks, and replacing a €800 laptop on which we made €50 profit was kind of a non-starter. This also included stupid stuff like broken memory modules, or a broken hinge cover. The only way we could get reimbursed at all was by sending the entire laptop to them and hope it didn't take them 2 weeks to spend 5 minutes replacing a broken RAM module or something silly like that.
My point in all of this being: it's not necessarily the store's fault.
Re: Digitec Galaxus now displays warranty score and return rate
#256Earlier quoted context omitted.
>>all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account Exactly the same as with Amazon here in the UK then. They have every retailer in this country absolutely beat on their approach to customer support - it's always no faff, easy, often instant refund, none of this waiting 60 minutes on the phone to speak with unhelp…
As long as it's within 30 days.. Consumer laws give a much longer window, and the retailer is responsible for resolving the issue [0], but any time I've had to try and get something replaced after the time limit it's involved going back to the original seller, hoping they still exist in the world of random TM company names. Never understood how Amazon gets away with this. 0: https://www.which.co.uk/consumer-rights/ad…
This is essentially the same as the EU laws. However, my experience in the UK (pre-Brexit) is that these kind of laws are commonly ignored, For example, the same (EU) laws require that the full price is always displayed up front and that you can't tack on costs later. But e.g. ebay.co.uk has it hiding behind some link with some misleading language that makes it appear as if selling stuff is free (it's not). None of the other EU ebay.tld sites had that when I checked at the time: they always displayed the price on front.
I also had some other service where they advertised a particular price, and after filling in my personal details to order the service there was suddenly an extra mandatory charge which doubled the total price. wtf?! This was 100% illegal. I stopped as that was too much for me and they even had the guys to call me out of bed in the weekend to try and sell me their stupid stuff. I gave an unfiltered version of my opinion on that.
Re: Digitec Galaxus now displays warranty score and return rate
#257The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…
(In the US) I deal with the manufacturer for warranty claims. How does the retailer know? Is the system different in Switzerland? Or has this one retailer decided to take on being a arbitrator of warranty claims?
The idea is that as a consumer, I made a contract of sale with the retailer, not the manufacturer or anyone else. So, if there's a problem I go to the entity I have the contract with, i.e. the retailer.
You can often claim warranty with the manufacturer if you want; depending on the item. It can be faster to do so, but you're not required.
Re: Digitec Galaxus now displays warranty score and return rate
#258I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…
- 2,288 sitemap files see /sitemap.xml
Amazon does not even support sitemaps. (They did in the early days.)
Re: Digitec Galaxus now displays warranty score and return rate
#259Earlier quoted context omitted.
There are hidden reputation and anti-fraud mechanisms at play in a lot of consumer areas (incentives, reviews, etc.), it would be trivial to apply them to this too. Most fraudulent activity isn't attacking competitors, as it's prohibitively expensive, but instead propping up their own reputation. i.e. Amazon's fake reviews are mostly five-stars.
>prohibitively expensive Very inexpensive. Especially when expensive products are involved + few competitors. The ROI is massively good.
For one or two attacks, sure, but at the scales to having impact we're talking prohibitively expensive, especially with antifraud detection whacking the moles.
Re: Digitec Galaxus now displays warranty score and return rate
#260Earlier quoted context omitted.
Would that mean that amazon.fr / amazon.de would be required to provide that information? I've never noticed it, maybe it's not in an obvious place.
depends if German and French gov already implemented this EU directive. Different countries implement it in different pace. For example Poland already has this law in power and amazon.pl is aligned to it.
I just tried looking this up on Amazon.pl but I don't see it. are you sure about this?