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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#231

Post by dd36 »

shard wrote: post #152
dguest wrote: post #48

Earlier quoted context omitted.

Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.

Amazingly enough this can happen in the US as well. About 15 years ago I went to a sleepy little town in Northern California (might have been near Novato), where there was a used bookstore with nobody working. You pay what you think the book is worth, and just put your money in the tin by the door. Wonder if that bookstore is still around.

That’s how grocery stores work now.

Re: Digitec Galaxus now displays warranty score and return rate

#232

Post by moffkalast »

rafram wrote: post #165
moffkalast wrote: post #150

Earlier quoted context omitted.

Oh I believe it. But that's kind of like being the poorest billionaire, you're still a billionaire. With the EEA being what it is, I'm really surprised they can keep afloat since ordering from literally anywhere else ought to be cheaper just by labour costs involved alone. These days even Amazon.de doesn't get many of my orders anymore since they're reselling the exact same crap Aliexpress has for a quarter of the pr…

I’m not sure what point you’re making. How is that issue related to labor in Europe? Amazon US is all white-label Aliexpress stuff too, but the minimum wage here is literally $7.25 an hour, many states have zero sales tax, and there’s no VAT.

Even if you're selling the same item you need to pay local rates for importing, handling, stock storage, etc. which are highly dependant on labour prices and real estate costs.

As such if you're trying to sell to anyone who's not in the same purchasing power range or higher (aka literally nobody when it comes to Switzerland) you'll run into problems as you can't compete with vendors operating at lower costs in those countries. It's just basic arithmetic.

That's what makes Switzerland one of the worst places one could manufacture and/or stock things and China one of the best. Exploitation of the poor is the optimal business choice, after all it's the very foundation upon which capitalism itself is built.

Re: Digitec Galaxus now displays warranty score and return rate

#233

Post by gggggg5 »

sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

>- one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option

That suggests a really sorry state of things, not something to copy. Online payments shouldn't be harder than physically going to a store and paying for the item.

Re: Digitec Galaxus now displays warranty score and return rate

#234

Post by milosonator »

kkarpkkarp wrote: post #208
sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

> price history so you can see when sales are fake This is now a law enforced in European Union to display such history (at least the lowest price in last 30 or more days so customer knows if the price was not fake rised just before lowering it and calling it a sale). WooCommerce has a plugin for that now[1]. 1: https://wordpress.org/plugins/wc-price-history/

Switzerland is not in the EU.

Re: Digitec Galaxus now displays warranty score and return rate

#235

Post by drcongo »

I wish they delivered to the UK, I would switch so much of my online buying to them instantly for this. It's still incredibly useful as a resource when buying elsewhere though, I just wish I could reward them for this consumer advocacy.

I just looked up a product I've had problems with - Netatmo Presence outdoor security cameras - and found they're rock bottom of the in-warranty returns list: https://www.galaxus.ch/en/s1/product/netatmo-presence-1920-x...

Re: Digitec Galaxus now displays warranty score and return rate

#236

Post by lm28469 »

gggggg5 wrote: post #233
sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

>- one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option That suggests a really sorry state of things, not something to copy. Online payments shouldn't be harder than physically going to a store and paying for the item.

> Online payments shouldn't be harder than physically going to a store and paying for the item

Why ?

It's probably more energy efficient to have trucks going to the few branches for pickups than to every single individual house.

I don't see why it "shouldn't" be, especially since it's optional

> That suggests a really sorry state of things,

The really sorry state of things are people ordering toilet paper &co in same day delivery on amazon because they can't bother walking 5 min to the closest store

Re: Digitec Galaxus now displays warranty score and return rate

#237

Post by wdb »

herr_gurke wrote: post #218
kkarpkkarp wrote: post #208

Earlier quoted context omitted.

> price history so you can see when sales are fake This is now a law enforced in European Union to display such history (at least the lowest price in last 30 or more days so customer knows if the price was not fake rised just before lowering it and calling it a sale). WooCommerce has a plugin for that now[1]. 1: https://wordpress.org/plugins/wc-price-history/

They implemented it before it was mandated by EU. IANAL but they didint have to implement it, since switzerland is not in EU

But Galaxus is also active/targeting Germany/Austria so they would have to implement it

Re: Digitec Galaxus now displays warranty score and return rate

#238

Post by lm28469 »

moffkalast wrote: post #77
karamanolev wrote: post #49

Earlier quoted context omitted.

The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.

The pricing is on another level as well.

Stop a minute and think about the potential causes, it might be good for your wallet but bad for everything else

Re: Digitec Galaxus now displays warranty score and return rate

#239

Post by tbalsam »

bauruine wrote: post #82
moonchrome wrote: post #64

Earlier quoted context omitted.

Considering how many of my Balkan countrymen moved there I doubt this works.

They are only reachable by multiple hours hiking high up in the mountains. That's a lot of "work" just for the chance of a few hundred CHF.

Backpacker territory has a certain kind of trust.

Being that close to nature long enough does things to a person. It's outside of something easily described with any human words.

Re: Digitec Galaxus now displays warranty score and return rate

#240

Post by barrkel »

posix86 wrote: post #157
aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

This might be a factor but it must be stated that the primary reason why international players had trouble penetrating Swiss markets was due to trade regulations which prevent retailers to sell anything duty-free or at a reasonable duty in Swiss markets. This is why Amazon et. al. don't even attempt to sell there; you're simply not competitive if you have to add 8% or something on top of every item. If you open Amazo…

That's not quite right. I'd say about 80% of products I find on amazon.de are delivered to Switzerland. If Amazon is handling the logistics, then they normally deliver. They don't need to charge German VAT and Swiss VAT is a lot lower.

Duty is more relevant to food products. Meat is the big one. If you like meat, it's very profitable to take your whole family on a trip to a German supermarket across the border, since prices are ridiculous in CH and the meat is low quality - particularly the beef, which is from "dual purpose" cows, where "dual purpose" is like 95% milk cows.

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