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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#211

Post by ornornor »

karolist wrote: post #204
ornornor wrote: post #203

Earlier quoted context omitted.

Not quite true, once you vos der VAT on these is 7% in CH but 20+% in the EU. Things should therefore be at least 13% cheaper in CH but they aren’t because reasons.

But they are. At the risk of getting into specifics, all electronics I buy here are cheaper than in surrounding EU countries, the 256 GB version iPhone 14 Pro is cheaper than 128 base model in the EU, the Ultra watch is 850 at Apple store Switzerland (799 digitec), 999 at apple.de. Yes you can find rare counter examples, but I love Switzerland as a tech nerd, especially since CHF reached parity with EUR.

The best deal (although it’s a lot of hassle depending where you live) is to order things to Germany, go pick it up, get your papers stamped to get the 20% VAT back. Then pay 7% tax if worth over 300.- or no tax if less. But it takes time and isn’t always worth the hassle.

Re: Digitec Galaxus now displays warranty score and return rate

#212

Post by smcl »

ajsnigrutin wrote: post #138
sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

> - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option I've started using this as much as possible, especially during christmas. You find something, "in stock", supposed to be delivered the next day or a day after, you order, then nothing one day, two days, three days, then you call, "yeah, it's still with the distributer, it'll be r…

You have more patience than me. If that happened to one of my orders I wouldn't just change from delivery to in-store pickup, I would simply stop ordering from that store altogether.

Re: Digitec Galaxus now displays warranty score and return rate

#214

Post by hcrean »

californical wrote: post #182
saenns wrote: post #179

Earlier quoted context omitted.

it's also a thing in Santa Cruz, CA

Yup also common in the Midwestern US

Also a thing in parts of rural England. I have a walking route that takes me via ~12 of these stalls because they are the ones that sell local Honey. All are money-in-the-tin operations.

Re: Digitec Galaxus now displays warranty score and return rate

#215

Post by roesel »

petodo wrote: post #185
roesel wrote: post #147

Earlier quoted context omitted.

This might be true, but both czc and alza have much to learn from digitec/galaxus regarding their website useability/cleanliness/etc. Alza nowadays is closer to Aliexpress than anything else with their endless dark patterns/spam/clutter. I wish we had something like Digitec/Galaxus in Czechia. Mironet is probably the closest, but their product range is limited and they're still not quite there.

honestly i don't care about website design at all, I just go to heureka, find which shop had lowest price with shipping and is well established and then just click buy after redirecting, can't imagine looking for something directly on particular website and be loyal to some shop and not to my wallet, only reason I'm willing to pay slightly more for Softcom or Datart is they are next to my home so no need shipping and…

Heureka/Toppreise/... is nice if you know which model you want exactly and you are looking for the lowest price with shipping. But if you're for example searching for a new laptop or dishwasher, having a website with a clean interface, fast response times, good filters, and consistent item classification/description is priceless. And that is exactly what galaxus/digitec is.

(It doesn't hurt that they also very often have close to the lowest price in Switzerland, or only a few CHF more than the absolute lowest, which often made it worth it for me just to have "most of my orders in one place" and know that I will have a good RMA experience if it comes to that.)

Re: Digitec Galaxus now displays warranty score and return rate

#216

Post by Zi2JDrgLmx6J2t »

jibcage wrote: post #141
stabbles wrote: post #50

The largest shareholder in Digitec Galaxus AG is Migros [1], which is a cooperative federation with more than 2 million members. [1] https://en.wikipedia.org/wiki/Migros

It thrills me to pieces seeing Migros and Galaxus on here. I wish there was something remotely similar to Migros in the US.

Terrible white-label groceries? Don't you guys have Trader Joe's for this purpose?

Re: Digitec Galaxus now displays warranty score and return rate

#217

Post by tremon »

eps wrote: post #198
jb1991 wrote: post #164

Earlier quoted context omitted.

My own life experience in the EU is my source.

Yeah, I assumed as much that's why I asked. Your top comment implied that it's a norm in the EU. It is not. It's very much retailer-specific.

Here are the B2C rules for e-commerce in the EU, which are supposed to be the norm: https://europa.eu/youreurope/business/selling-in-eu/selling-... . Anything beyond that is retailer-specific. Note that this concerns all forms of remote selling, i.e. phone sales, webshops goods, but even door-to-door vending -- basically anything that does not involve the customer setting foot in your brick-and-mortar store.

> When can your customer withdraw from the contract?

If you have given all the necessary information about the right to withdraw, your customer has 14 days to withdraw from the contract - without any penalty and without having to give any reason:

    For goods – this means 14 days after delivery
    For services – this means 14 days after the contract was concluded
> What are your obligations after the consumer withdraws from the contract?

You must reimburse the money received from your customer (or cancel their payment) within 14 days of being notified they are withdrawing.

You may withhold this reimbursement until you have received the goods back from the customer, or at least received evidence they have actually sent them.

> Who pays what?

The Customer pays the cost of returning the goods (unless you failed to inform them of this in advance — in which case you will be liable for these costs).

Re: Digitec Galaxus now displays warranty score and return rate

#218

Post by herr_gurke »

kkarpkkarp wrote: post #208
sixhobbits wrote: post #43

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - sim…

> price history so you can see when sales are fake This is now a law enforced in European Union to display such history (at least the lowest price in last 30 or more days so customer knows if the price was not fake rised just before lowering it and calling it a sale). WooCommerce has a plugin for that now[1]. 1: https://wordpress.org/plugins/wc-price-history/

They implemented it before it was mandated by EU. IANAL but they didint have to implement it, since switzerland is not in EU

Re: Digitec Galaxus now displays warranty score and return rate

#219

Post by neop1x »

hackerman_fi wrote: post #180

”I’m not aware of any other online retailer in the world that discloses this data” Let me help you with that. Finland’s largest online retailer has had it for years, example: https://www.verkkokauppa.com/fi/product/645007/Sony-WH-1000X...

Alza (a czech retailer also available in Germany) has had it for many years as well but none of them appear to provide a comparison between brands in a category as Galaxus does.

https://m.alza.de/asus-rt-ax53u-d6669501.htm

Re: Digitec Galaxus now displays warranty score and return rate

#220

Post by gggggg5 »

jb1991 wrote: post #84
gggggg5 wrote: post #76

Earlier quoted context omitted.

How is it different?

For starters, EU law requires the right to return no-questions-asked within a minimum 14 days (many places honor 30 days). In the US, there is no such law, though many retailers do it anyway. Some states, however, have implemented such laws, but it's not nationwide.

I get the legal differences, but in practice EU-like return policies are extremely common in the US. Are there really significant cultural differences with regards to returns?
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