This is really a great way to sabotage your competitor.
Have a bunch of friend and family buy a product and flood Galaxus with bogus returns and warranty claims.
We'll see how it works.
Digitec Galaxus now displays warranty score and return rate
151–160 of 281 posts
Re: Digitec Galaxus now displays warranty score and return rate
#152Earlier quoted context omitted.
> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.
Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.
Amazingly enough this can happen in the US as well. About 15 years ago I went to a sleepy little town in Northern California (might have been near Novato), where there was a used bookstore with nobody working. You pay what you think the book is worth, and just put your money in the tin by the door. Wonder if that bookstore is still around.
Re: Digitec Galaxus now displays warranty score and return rate
#153Earlier quoted context omitted.
The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.
> They don't have everything like Amazon They didn’t seem to reach Day 2 yet either. If Bezos and company weren’t being either disingenuous or delusional, Amazon has reached day two years ago.
It's day 5. They've reached Oracle levels of bureaucracy and disregard for the customer.
Re: Digitec Galaxus now displays warranty score and return rate
#154Earlier quoted context omitted.
Meanwhile, on Amazon I ordered something with "same-day delivery", and it hasn't even been shipped 5 days later by the seller. There is no way to leave a review, because by their policy if there were shipment issues, you can't leave a review for the product (I tried once, when I paid for a shelf that I really needed, and it took 2 weeks before the order was marked as cancelled, I left a review that I never received t…
AFAIK you can complain about delivery stuff under seller feedback, just not under product reviews.
But that is private feedback, right? There is not even a rating for sellers, as on eBay, so buying from a 3rd party seller feels as risky as buying it from a random website. This doesn't even go to Amazon I think, it goes directly to the seller.
EDIT: I stand corrected, you can leave public feedback on the seller's page (it's a bit hard to get there, you have to go through the sold product). That being said, refunding the non-delivered item doesn't seem to be possible without contacting support.
Re: Digitec Galaxus now displays warranty score and return rate
#155Earlier quoted context omitted.
I have a feeling not many Swiss buy a satnav, go on a two week trip with it and then return just before the return policy ends.
I have a feeling not many people buy satnavs in 2023.
Many...if your on a mountain and your touchscreen is literately frozen you wish you have a other one...also if you have to trust in a technology you better have 2 devices or a additional map and a compass.
Re: Digitec Galaxus now displays warranty score and return rate
#156Earlier quoted context omitted.
Any product announcement is an ad. This happens to be an interesting innovation in online retail, quite on point for this site.
I obviously disagree. Reviews are not a new thing. Yes this is a slightly different spin on it but ultimately it is less information than reviews since we don't know why things were returned.
I don’t see how you can equate this with reviews. Reviews are almost useless these days, because they can be (and are) spammed by bots and only a small minority of real buyers post reviews.
But since returns are handled by Galaxus themselves, these numbers can’t be easily fudged. You’d have to actually buy the product and return it to negatively affect these scores.
Re: Digitec Galaxus now displays warranty score and return rate
#157Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…
This might be a factor but it must be stated that the primary reason why international players had trouble penetrating Swiss markets was due to trade regulations which prevent retailers to sell anything duty-free or at a reasonable duty in Swiss markets. This is why Amazon et. al. don't even attempt to sell there; you're simply not competitive if you have to add 8% or something on top of every item.
If you open Amazon from Switzerland and search for anything at all, you do get tons of products that seem nice & at a reasonable price, but click on any of them and it will say that the vendor doesn't ship to Switzerland. And this is when you set your location to Switzerland! There's no way to filter for products that ship there, Amazon simply doesn't bother.
This is why e commerce stores like Galaxus & Digitec (the tech-products twin of Galaxus) were even capable of getting so large in Switzerland, while in other countries any competition was swept away by Amazon.
There are some exceptions to this, e.g. Zalando, a clothes retailer, does deliver into Switzerland... I know that they have large logistics centers in Switzerland and basically send their products b2b, maybe that doesn't pay off for Amazon? I don't know.
Re: Digitec Galaxus now displays warranty score and return rate
#158Earlier quoted context omitted.
> - price history so you can see when sales are fake in case you were unfamiliar https://camelcamelcamel.com/ does this for amazon
In response Amazon did a lot to reduce price transparency. If you notice now most categories of items are constantly 'on sale' and even if camelcamelcamel picks up that fact, there are also 'coupons' available on-site for most amazon products that only alter the price under certain conditions and they're only applied at checkout. This makes it difficult for a human being trying to buy things to compare the prices, le…
if memory serves camelcamelcamel gets their pricing data directly from amazon via a source they aren't allowed to disclose, and bloomberg has previously reported that amazon gives camel^3 the data they have; given that, i'm not too certain they're the cause of amazon's consistent reduction in transparency to consumers - a lot of it feels like cruft built into their marketplace allowing for bad actors to effectively play the marketplace
Re: Digitec Galaxus now displays warranty score and return rate
#159Earlier quoted context omitted.
Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.
Is this a thing? People do that?
Oh yeah, 100%, just last week I went to an unmanned stall by the road and bought some beans, left the money in the jar.
Pretty common round here. (in NZ)
Re: Digitec Galaxus now displays warranty score and return rate
#160Earlier quoted context omitted.
> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.
Go to an unoccupied mountain hut, drink the beer, eat the food, use the wood for the stove, use the med kit (better to leave the morphine...), sleep in the beds, take some of the local cheese, and then leave your payment in the cookie tin, using the other few hundred CHF already there to make change. Just be sure to mark everything in the ledger, so the hut warden can replace it easier.
impressive. Especially the morphene