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Digitec Galaxus now displays warranty score and return rate
121–130 of 281 posts
Re: Digitec Galaxus now displays warranty score and return rate
#122Earlier quoted context omitted.
I've spent a five-digit sum at Galaxus/Digitec, and never returned anything. So the typical product having a 3% return rate is quite surprising.
As an avid user of Geizhals/Idealo price comparison sites I wonder why you pick Galaxus over other reliable retailers.
Their website - and tech in general - are way better than the competition. Their prices are competitive (sometimes the best, sometimes not, but rarely an unreasonable rip-off). I often prefer local pickup over mail. They already have my information on file, I don't need to futz around with making an account.
Price comparison sites are fine if I know exactly the item I want, less so if I just have an idea of the category.
It's not that I buy everything there. But it is my default option.
Re: Digitec Galaxus now displays warranty score and return rate
#123This is just straight up an ad. This should be removed.
Not really, I don't work for Migros, Galaxus or Digitec. I'm just a happy customer who likes their moves to more transparency.
Re: Digitec Galaxus now displays warranty score and return rate
#124When I worked retail sales you definitely saw different return rates on different SKUs. I tried to collect data for a college project but the sample size was too small. (My class was in the spring, and sales boomed in the fall)
I was always surprised that the company didn’t do that, as they definitely lost alot of money to shrink and exceptions for high fail devices. At one point the company self-funded warranties, so a lemon had to kill profitability.
Re: Digitec Galaxus now displays warranty score and return rate
#125Earlier quoted context omitted.
I've spent a five-digit sum at Galaxus/Digitec, and never returned anything. So the typical product having a 3% return rate is quite surprising.
As an avid user of Geizhals/Idealo price comparison sites I wonder why you pick Galaxus over other reliable retailers.
Because consumer protection is nonexistent and it's easier to just go with Digitec/Galaxus where you already have an account than figuring out if this dealer is trustworthy, shipping in a reasonable timeframe, and whether they will be a PITA to sign up with.
Re: Digitec Galaxus now displays warranty score and return rate
#126Earlier quoted context omitted.
I've spent a five-digit sum at Galaxus/Digitec, and never returned anything. So the typical product having a 3% return rate is quite surprising.
As an avid user of Geizhals/Idealo price comparison sites I wonder why you pick Galaxus over other reliable retailers.
The filtering system was way, way better than everything else we had for a very long time and they often also where the cheapest. I write was because honestly I haven't visited many other shops for quite some time. But whenever I check on toppreise it's only marginaly more expensive then the other shops. It's convenient to have everything from the same shop where you know you have it the next day. And the "Geiz ist geil" mentality just doesn't realy exist in Switzerland.
Re: Digitec Galaxus now displays warranty score and return rate
#127Never heard about Galaxus, but looking at their e-shop, I felt like being propelled 10y in the future. Their UI is so much ahead any e-commerce website I ever seen.
Also surprised. The site is very refreshing and unique while staying very functional.
Re: Digitec Galaxus now displays warranty score and return rate
#128Didn't expect to see Galaxus here, i buy all my stuff there
Re: Digitec Galaxus now displays warranty score and return rate
#129The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…
> a certain amount of trust in the system Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.
When I was living there, I was told that you could go to a rug store, see a beautiful say, Persian Carpet worth thousands, and they would say, take it home and try it out. If you liked it, you came back to pay. They didn't take your information, just your name. I didn't try it but I believed it. Switzerland was very much that way.
Re: Digitec Galaxus now displays warranty score and return rate
#130I'd like to see Amazon do similar and make this data available publicly on each product's page.
Some return rate data is currently figured into "Amazon's Choice" labeling - for example, low return rate on an established product, more likely to be labeled Amazon's Choice.
But I'd like to see if Amazon has the guts to just make it all public.