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Digitec Galaxus now displays warranty score and return rate

galaxus.ch

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Re: Digitec Galaxus now displays warranty score and return rate

#31

Post by ddalex »

sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

> a certain amount of trust in the system

Switzerland operates on trust. You go to the car service, you get the work done, you leave, you'll receive a bill in the mail later. There is trust that they do the right work and not overcharge you, and there is trust that you'll pay.

Re: Digitec Galaxus now displays warranty score and return rate

#32

Post by sys42590 »

sschueller wrote: post #20
sys42590 wrote: post #3

I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price. One more observation: If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et a…

I believe the amount of apple devices sold in comparison to other devices is very low as Apple has stores selling directly to customers. Also you can probably get your apple device repaired at the Apple store even if you purchased it at digitec/galaxus. That may heavily skew the numbers.

That's what I'm saying, for Apple it's much easier to contact Apple directly (or any authorized repair shop) to have your device repaired or replaced. It may be possible for other Brands but their network is much smaller, so you usually end up going to the shop you bought it.

Re: Digitec Galaxus now displays warranty score and return rate

#33

Post by chronogram »

sys42590 wrote: post #19
sandworm101 wrote: post #16

Earlier quoted context omitted.

>> For Samsung et al. there's little option to have your phone or tablet fixed without reaching out to the place you bought it. I've had my personal phones repaired a handful of times in recent years (screens). All Samsung. I have never even considered taking them back to the place I bought them. I have always gone to whatever repair shop is local.

For free under warranty?

I've not heard of phone screens breaking as a hardware defect. You'd have to get accident insurance for drops.

Re: Digitec Galaxus now displays warranty score and return rate

#34

Post by jsnell »

aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

I've spent a five-digit sum at Galaxus/Digitec, and never returned anything. So the typical product having a 3% return rate is quite surprising.

Re: Digitec Galaxus now displays warranty score and return rate

#36

Post by growt »

sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

I had the opposite experience. Bought a 75” tv there. It had an extremely uneven backlight (clouding). Support told me to send it in for inspection. Tv broke on the way there. They kept it for three weeks and sent it back without mentioning that the panel was broken on arrival. After that they refused to cover it because it was my fault for not packaging it correctly. We finally settled on 50:50, so I got half my money back

Re: Digitec Galaxus now displays warranty score and return rate

#37

Post by mordae »

Hamuko wrote: post #22

Finnish retailer Verkkokauppa.com has had something similar for a couple of years now. If I for example look up the 64 GB Apple iPad (Wi-Fi), I can see that it has 0.43% repairs and 0.17% returns, and that the Samsung Galaxy Z Flip3 has 0% returns and 2.17% repairs.

Same here in Czechia for the major shops.

Re: Digitec Galaxus now displays warranty score and return rate

#39

Post by acchow »

sschueller wrote: post #14

The way they do warranty is really awesome and uncomplicated. Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them. There is a certain amount of trust in the system. However it can also g…

This sounds like pretty much how we use our credit card's extended warranty on purchases, except we do it via the bank's website (Chase or Amex, our credit card issuer), instead of the retailer. A couple clicks, and done.

Re: Digitec Galaxus now displays warranty score and return rate

#40

Post by amf12 »

extua wrote: post #12
aphroz wrote: post #2

Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…

A 'slow delivery' option is a great idea. There have definitely been a few times when I've ordered something and would've been totally happy for it to arrive any time within the next few weeks. At the same time, it would need a different kind of delivery service which isn't totally optimised around speedy delivery.

IIRC, Amazon has an option to delay delivery and you get some credits.
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