I’ve seen this exactly in an online shop in Romania. Then they tried refusing my return of a product citing a gross misinterpretation of the law. They caved in after I threatened invoking the great goods of consumer protection. Found out afterwards that they’re notorious for such gimmicks
Digitec Galaxus now displays warranty score and return rate
11–20 of 281 posts
Re: Digitec Galaxus now displays warranty score and return rate
#12Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…
A 'slow delivery' option is a great idea. There have definitely been a few times when I've ordered something and would've been totally happy for it to arrive any time within the next few weeks. At the same time, it would need a different kind of delivery service which isn't totally optimised around speedy delivery.
Re: Digitec Galaxus now displays warranty score and return rate
#13Interestingly enough, the culture of returns in Switzerland is very different compared to the US. Also the quality of service vs price makes it a very appealing market but very hard to penetrate. This is why international players have always had issues to do so. Swiss customers care more about quality than price. On Galaxus you can decide to chose slow delivery so you will not necessarly receive your product the next…
Seems similar to "Amazon day" delayed delivery.
Re: Digitec Galaxus now displays warranty score and return rate
#14The way they do warranty is really awesome and uncomplicated.
Recently I had a set of headphones fail after ~1 year and all I had to do was find the item in my order history click a button, answer a few questions and in this case they just credited the amount to my account, didn't even have to send them back. Instructions told me to recycle them.
There is a certain amount of trust in the system.
However it can also go wrong. Once I sent a GPU for repair because a fan stopped working and it was still under warranty. Sadly they or their repair center marked it as a no fix, recycled the card and I was credited the amount I paid, sadly that was during the GPU crunch and a card that had similar performance was not available for even close that price. Replacing a fan I could have done my self but I thought a warranty claim would be the correct thing to do incase something else breaks.
Re: Digitec Galaxus now displays warranty score and return rate
#15I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price. One more observation: If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et a…
Samsung has service centers too.
I don't know the situation in Switzerland, but in the EU, the manufacturer warranty (whether from Apple or Samsung) is usually only 1 year. EU consumer law mandates a 2-year minimum warranty, so after the first year, you have to go through the store.
Re: Digitec Galaxus now displays warranty score and return rate
#16I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price. One more observation: If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et a…
>> For Samsung et al. there's little option to have your phone or tablet fixed without reaching out to the place you bought it.
I've had my personal phones repaired a handful of times in recent years (screens). All Samsung. I have never even considered taking them back to the place I bought them. I have always gone to whatever repair shop is local.
Re: Digitec Galaxus now displays warranty score and return rate
#17My experience with returning on Galaxus was very positive. Nobody does it better!
Re: Digitec Galaxus now displays warranty score and return rate
#18Are the data used to generate this score and rate publicly available ?
How does one verify they are true and not just another marketing trick.
Re: Digitec Galaxus now displays warranty score and return rate
#19I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price. One more observation: If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et a…
>> For Samsung et al. there's little option to have your phone or tablet fixed without reaching out to the place you bought it. I've had my personal phones repaired a handful of times in recent years (screens). All Samsung. I have never even considered taking them back to the place I bought them. I have always gone to whatever repair shop is local.
For free under warranty?
Re: Digitec Galaxus now displays warranty score and return rate
#20I really like this step... especially because they sell a mix of "good" brands and stuff you could get on Aliexpress for a tenth of the price. One more observation: If you look at the smartphone scores, you'll see that Apple warranty rates are WAY below other brands. I assume the reason for this is that for Apple you don't have to go through the retailer you bought it to have it fixed under warranty. For Samsung et a…
I believe the amount of apple devices sold in comparison to other devices is very low as Apple has stores selling directly to customers. Also you can probably get your apple device repaired at the Apple store even if you purchased it at digitec/galaxus. That may heavily skew the numbers.