Interesting that the memo claims that sans serif fonts are preferred to serif fonts for screen reader users and people with disabilities. I thought the exact opposite was true. Is there any definitive research on which type of font is more accessible?
Am I being thick, or does a screen reader not care what the font is?
I happen to know this because we ended up needing to rework our training documentation, which we supply as pdfs that were exported from Word. The screen reader needs to figure out the order of the text in the pdf, and by default word can end up exporting the text laid out in a way that causes the screen reader to parse the text out of order. There are accessibility options that can resolve this, but we ended up changing the font since that resolved the problem without needing to ensure the correct options were set everytime someone needs to update the training manuals.