The bozo bit as described is how I thought about Sony for a long time. I had a different name for it, "The idiot engineer". That for all the amazing premium quality products Sony releases, every product has at least one extremely poorly thought out area. It was like there was some designer/engineer who was the son of the CEO or something, and got to work on every project.
My favorite example of this with Sony: the WH-1000XM series noise cancelling headphones are absolutely great and they would be the only headphones I ever use if only there was a way to mute the microphone from the headphones themselves. There's even a touch-sensitive panel on the earpiece and several control options you can pick to have available through it, but mute is not one of the options.
It was a thing of beauty, just terribly pleasurable to use. The noise canceling and audio quality was great.
But - it only supported a proprietary audio format, and everything had to be transcoded instead of just copied over. Took forever, and it couldn't successfully transcode every format.
And that's how Sony stays in business. It was such a good music player once the music was on there, I am tempted to buy another one as long as it's cheap.