The bozo bit as described is how I thought about Sony for a long time. I had a different name for it, "The idiot engineer". That for all the amazing premium quality products Sony releases, every product has at least one extremely poorly thought out area. It was like there was some designer/engineer who was the son of the CEO or something, and got to work on every project.
My favorite example of this with Sony: the WH-1000XM series noise cancelling headphones are absolutely great and they would be the only headphones I ever use if only there was a way to mute the microphone from the headphones themselves. There's even a touch-sensitive panel on the earpiece and several control options you can pick to have available through it, but mute is not one of the options.
What I would do frequently is pair to another device, so it would be great if that one button could be used to unpair-and-enter-pairing-mode. Instead, I "repair" by connecting it to one device over bluetooth, and another device with a cable. It's a silly, awkward thing to do with my wireless headphones, but it's 100% reliable. Oh well.