Earlier quoted context omitted.
> Social science research has a dramatically poor replication rate, so on that basis alone I'm skeptical of the numbers even if he did interpret them correctly. It's not a perfect science, but that doesn't mean "do nothing" is the best option, or that we can't just use common sense for that matter. If someone joins a community space and their first interaction is being insulted then the chance that they will come bac…
Sure, I'm not suggesting "do nothing", I elaborate on what I'm suggesting in another reply below, re: backoff/retry strategies. I think online community management software needs features to better handle defectors and other non-constructive interactions, and not just focus on features that facilitate or ease communication. Sometimes you don't want to increase communication speed, sometimes you want back pressure to…
I'm reasonably sure there had been at least Slack bans before though; this wasn't the first ban (I thought I mentioned this before, but looks like I forgot).