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Stripe is about to refund €147k worth of payments to my all of my customers

news.ycombinator.com

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Re: Stripe is about to refund €147k worth of payments to my all of my customers

#31

Post by tasuki »

mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

Agreed. Do you have any ideas?

HN could ban posts asking for support, but then people don't get support and companies have even less incentive to create sensible support systems.

It's embarrassing for Stripe to have HN flooded with support requests, and that's a good thing.

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#32

Post by tluyben2 »

kabes wrote: post #15
darth_avocado wrote: post #4

What is wrong with stripe? This is like the fifth post I’ve seen in as many weeks on HN

It's the new paypal. I have some webshops serving local markets and transitioned to a local provider (mollie) after reading many posts like this. I found their APIs and documention, for which people always praise stripe, to be just as good and the support is better.

Yep. That’s the feeling I have. And we are using Mollie since 2005 (for micropayments) and after that payments. The api was always good and the people/support are real, not some ‘AI’ like paypal (and now stripe) and then ‘support’ who cannot help you because computer says no.

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#33

Post by themitigating »

cm2187 wrote: post #22
mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

The audience of HN is also the audience who will pick what payment provider they want for their new projects. Horror stories like this one are relevant to this audience (and why they get upvoted).

But it's anecdotal evidence at best and at worst this person is only telling their side of the story

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#35

Post by smashah »

mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

People should be encouraged to share these types of stories so we can hold these companies to account. Tiresome? Please refer to Tyler, the Creator's famous tweet if these posts are bothering you.

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#36

Post by guywhocodes »

raverbashing wrote: post #27
csomar wrote: post #7

At 250k euros loss, you need to consult with a specialized lawyer. Someone who knows his way around electronic payments. Stripe might be (or not, the laws can be crazy) in the wrong here, and it would be interesting if you take them to court or take a legal action to see what their reaction is.

This. I feel people in tech often forget the world outside the internet exists. And that laws exist beyond EULAs

I'm sure someone reads legal@stripe.com, with the right title you can probably have they call you in 10min.

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#39

Post by FlyingSnake »

darth_avocado wrote: post #4

What is wrong with stripe? This is like the fifth post I’ve seen in as many weeks on HN

All these fiascos make me wonder if there is any value left in the FAANG brand, apart from signalling to a particular segment of hiring managers?
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