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Stripe is about to refund €147k worth of payments to my all of my customers

news.ycombinator.com

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Re: Stripe is about to refund €147k worth of payments to my all of my customers

#21

Post by Nevermark »

mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

If it allows someone to avoid an unjustified $250,000 loss each time … I hope they come here every time!

EXCEPT, what I really wish is that large companies like STRIPE stopped treating gross account mismanagement cases as small frequency regrettable but acceptable outcomes.

How can any of us sleep at night with these deaf capricious overlords managing our important information & services?

It is getting dystopian. Welcome to Brazil (the movie).

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#22

Post by cm2187 »

mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

The audience of HN is also the audience who will pick what payment provider they want for their new projects. Horror stories like this one are relevant to this audience (and why they get upvoted).

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#23

Post by c7DJTLrn »

iamleppert wrote: post #16

There needs to be a dedicated “YC Portfolio Company Support” section of HN.

The number of issues posted on HN that get sorted because somebody browsing the front page happens to work there is astonishing. And terrible. What's everybody else supposed to do?

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#24

Post by SCUSKU »

JanSt wrote: post #11

We get to hear this again and again. Makes you really think whether to use Stripe and I am tipping to no. Too big business risk at this point.

What alternatives are there to Stripe that don't suck? I've personally had nightmare experiences with Paypal, and there is no way in hell I'll be using crypto

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#26

Post by Firmwarrior »

cm2187 wrote: post #22
mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

The audience of HN is also the audience who will pick what payment provider they want for their new projects. Horror stories like this one are relevant to this audience (and why they get upvoted).

yeah man, I'm going to avoid Stripe now that I've seen this (or at least I'll treat them the same way I'd treat Paypal or an angry venomous snake)

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#27

Post by raverbashing »

csomar wrote: post #7

At 250k euros loss, you need to consult with a specialized lawyer. Someone who knows his way around electronic payments. Stripe might be (or not, the laws can be crazy) in the wrong here, and it would be interesting if you take them to court or take a legal action to see what their reaction is.

This. I feel people in tech often forget the world outside the internet exists. And that laws exist beyond EULAs

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#28

Post by blowski »

cm2187 wrote: post #22
mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

The audience of HN is also the audience who will pick what payment provider they want for their new projects. Horror stories like this one are relevant to this audience (and why they get upvoted).

I agree with the OP. Nobody should be choosing a critical dependency based on anecdotes like this, which tell only one side. If there were a post that aggregated such anecdotes with a more neutral stance, that might be more interesting.

Re: Stripe is about to refund €147k worth of payments to my all of my customers

#29

Post by nikanj »

mcgin wrote: post #6

Can we please do something about hacker news being used for customer support? It's getting tiresome to see these appearing on a regular basis

If you can suggest a better way to reach an actual human at Stripe / Google / etc, I’m all ears.

Sometimes you get lucky and reach a helpdesk droid, but they’re not permitted to deviate from script. Posting to HN can put you in contact with someone who actually is able to do independent thinking, and take action too

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