I never had a good time with google Support ( not just gcp) One time I sent a trade in device which usps confirmed as delivered to google , google store said that it was just an empty box and no phone was inside … After fighting tooth and nail , I lost the case with google support because I didn’t film Myself putting the phone inside the box , only to notice few months later that the phone did reach in and they credi…
Next time just charge them back with your credit card
Plenty of these stories:
https://www.reddit.com/r/tifu/comments/zndbku/tifu_by_accide...
I’ve heard people following this advice really regret it because they don’t realize how much ties to google. Please make sure folks you are advising understand this.