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SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

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201–210 of 277 posts

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#201

Earlier quoted context omitted.

Europe has a completely different cultural model. One of the most important services the waitstaff provides (for me anyway) is ensuring my beverages are refilled. This concept does not exist really where as they pay for every refill. This also changes the business dynamics as the Restaurant wants the waitstaff to "always be selling" to increase ticket revenue. The US has a less hard sell model and free refills. That…

This is only true for people who don't drink alcohol with their meal.

Given I stopped drinking over 20 years ago it is true for me.

Also if you are drinking alcohol (and only Alcohol) with EVERY meal, well you may have a problem

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#202
post #199

> Deliberate understaffing I previously lived in Japan and this was such a big difference compared to the US. In US stores it can take minutes to find someone if you have a question and when you do find someone they'll usually be dealing with something else. In Japan stores had so much staff that a store employee was always within a stone's throw away. The same thing at restaurants.

The US has a cultural allergy to personal servants, and for good reason.

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#203

Earlier quoted context omitted.

If a business is pushing for tips (those dumbass Toast POS consoles that now often start tipping at 20% ), the workers are underpaid. Tipping is getting out of control, and businesses just need to pay more. Tipping is a stupid concept. Japan has the number three economy in the world and they'll refuse tips. Watch https://youtube.com/watch?v=V4sbYy0WdGQ&si=EnSIkaIECMiOmarE and tell me that he's wrong.

There are people trying to introduce tipping in Japan. https://tip-culture.com/ I hope they fail.

You and me both, fellow.

Exploring a bit into how it might fail: AFAIK Japanese people shun tips because it is seen as an unwelcome incentive to do better, and they take pride in doing their best wherever. Tipping, thus, is akin to saying "This should motivate you to do better next time" - basically an insult. This is said in the site you linked to as well, it quotes a testimonial from an employee that didn't quit an oppressive job she had because a customer complimented her work. Not because of a silent tip and a nod.

An app that intends to 'remove friction in tipping' and 'motivate employees with tips', goes against Japanese cultural values very hard. The workers are (allegedly) not motivated by tips and tipping doesn't have a friction problem unless you're the owner/manager trying to get in on it. Additionally, this is something the workers have no input on, it is a terminal on a table whose sole purpose is to add tips to the service. No employer would ever allow its workers to do this just because, let alone pay a company for this service. There has to be a split of some sorts embedded into the game, which leads me to think this will motivate only prospective employers looking to get a cut on the tip income.

According to the site, the terminal only asks if you want to tip and the customer says yes or no, with a tick note appearing in the terminal if the customer says yes. This could help cover tip stealing. How would you ever know your tips were stolen if you didn't even know you were tipped in the first place?

So not only are they importing the tip system from the United States, but also the adversarial relationship between hosts and owner/managers that encourages tip stealing, and a form of tip stealing that the workers can't stop because it's in an app controlled by the owner/manager, not a jar tallied at the end of the day by the same workers that filled it.

Maybe I'm reading too deep into it, I tend to do that sometimes.

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#204
post #104

Anyone here reading this, did it change your opinion on the increase in theft at retail stores during the pandemic? Are there people that now realize no one cares who works for Walmart so why not just steal stuff freely? And, they do it because they think that Walmart has destroyed their local economy? I'm not asserting that all is true, just saying it would be an interesting story behind the theft.

> Are there people that now realize no one cares who works for Walmart so why not just steal stuff freely?

People are just smart enough to know that if they do not have a badge, then they should not get involved unless they want to take on a lot of legal liability. It has nothing to do with how much Walmart staff cares about theft.

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#205
post #160

Earlier quoted context omitted.

You realize that absent this, you still have the issue of not getting your food? If there are more people wanting deliveries than there are drivers, you'll still be left waiting. This merely gives you more options (eg. "delivery within 10 minutes for $15, delivery within 60 minutes for $5), compared to the alternative of the platform trying to make a one-size-fits-all price for everyone (eg. some sort of surge pricin…

I interpreted them to mean that if they are going to use the app instead of cooking or eating out, they just want to pay to get food. If there is uncertainty about whether the food is coming or not, there is no reason to use the service.

> If there is uncertainty about whether the food is coming or not, there is no reason to use the service.

And what I'm saying is that there's already uncertainty. The current interface of DSPs showing that it'll arrive within 30 minutes or whatever, is a leaky abstraction of how the underlying system (ie. restaurants and delivery drivers) work. Just as how DSPs likely have some sort of system to estimate delivery times based on current supply and demand, they can build a system that also factors in price, and give consumers various price options and their associated estimates.

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#206

Earlier quoted context omitted.

The problem here is that workers now want to be "paid properly" (what ever that means) and still get tips. There have been restaurants have tried non-tipping models, consumers and staff both hate it. First the highly productive staff often make less under that model (where poor performers make more), consumers hate it because the menu prices increase, and you end up with McD's level customer service where drinks are…

I hate tipping and the idea of it and now it’s automated with all these payment apps, ie it suggests a figure, is even more stupid. Like the worst service ever and they suggest you pay 15%” so you feel obliged because the poor kid gets paid nothing anyway. I’ve travelled all over the world and I don’t find the service in America to be that much better honestly.

>>so you feel obliged

I have no problems looking them in the eye and pressing 0% -- No Tip.

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#207

It’s the same with the tipping that seems almost everywhere these days. Instead of the workers being paid properly by the company the customer gets guilt tripped to tip and when you don’t tip the worker is angry at the customer, not the company.

The problem here is that workers now want to be "paid properly" (what ever that means) and still get tips. There have been restaurants have tried non-tipping models, consumers and staff both hate it. First the highly productive staff often make less under that model (where poor performers make more), consumers hate it because the menu prices increase, and you end up with McD's level customer service where drinks are…

Australia doesn't have a tipping culture (though it's slowly creeping in). Customer service is usually pretty good. Sometimes great (in which case I usually do leave a tip). If the service is really bad, then you can always tell the management; they're usually pretty obliging.

If I'm at a restaurant, I really don't want to have much interaction with most of the staff; I'm there to talk to my dining party and to eat and drink. _Really_ good wait staff know this and are attentive (e.g. to your drinks, or can notice when you need them), personable when they're there, but otherwise you don't notice them. I think tipping culture discourages this, as being invisible isn't an obvious way to get a tip.

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#208
The article is a bit too general. Not wrong, but not Southwest related.

What apparently happened to Southwest is that their flight crew scheduling created schedules in which a delay at one point resulted in no crew being available at a second point, which allowed cascading failures. As a cost-saving measure, they don't have enough reserve crews to cope with disruptions.

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#209
Someone should make app whose purpose is to route complaints directly to the highest echelons of a company through crowdsourced phone numbers etc. Why not share information to empower ourselves to speak directly with those who have authority to change the situation? If even 1% of these furious people were able to get through to a C-suite executive's phone, they might begin to see it as their problem. Perhaps those executives could benefit from the experience of being unable to escape all consequences of their decisions.

Re: SouthwestAirlines' Meltdown Shows How Corporations Pit Consumers Against Workers

#210
post #128
post #38

Earlier quoted context omitted.

workers who are paid well usually dont have tip jars.

False. So many comments in this thread seem like they’re written by people who have never worked jobs with tipping. When I worked as a server, tips were far preferable to salary. We’d get $10/hr plus tips, which could work out to $30/hr on average. We had people who came from other server jobs paying $20/hr with no tips who felt they were getting screwed.

> We’d get $10/hr plus tips, which could work out to $30/hr on average.

in which city? I would never describe making $62k a year in NYC as being paid well.

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