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Tell HN: Doing a chargeback against Google will get your account banned

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Re: Tell HN: Doing a chargeback against Google will get your account banned

#151

Post by Arrath »

deweller wrote: post #138
r3trohack3r wrote: post #107

Honestly, the top comment is more concerning: https://old.reddit.com/r/tifu/comments/zndbku/tifu_by_accide... Account stolen. Obvious fraudulent charges. EA refuses to make it right. Customer rightfully disputes the charges. EA closes their account locking them out of an entire catalogue of content THEY HAD PAID for. This whole “you don’t really own digital content” ruse needs to be popped. A company shouldn’t be abl…

This is a use case that public blockchains could solve for us. Having a decentralized proof of digital rights ownership on a public blockchain could separate the content provider (Amazon / Google / EA) from the actual media they provide by storing it on IPFS or some other decentralized file store. There would need to be a lot of work done to make this happen and big companies would have to get on board. It doesn't se…

I just consider myself the owner of the content once I have paid for it, regardless of platform. I also consider that as meaning I have carte blanche to gain possession of that content however I see fit, since I have paid for it. Torrents and cracks to the rescue, no need for blockchain technobabble.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#152

Post by dspillett »

roywiggins wrote: post #49
moviuro wrote: post #42

Earlier quoted context omitted.

Which cannot be automated, AFAICT. I'm syncing pictures of 4 GooglePhoto accounts twice a week each on a machine at home. Fire and forget. But yeah, Google takeout can be done once a month if you have time to spare for that task.

rclone's documentation warns you that you can't actually get the original resolution photos back out via the Photos API. Better than nothing, obviously, but...

Many don't realise that they aren't even storing the full quality originals on Google at all.

To be sure I backup my phone's photos using rsync (via termux) to my own backup locations.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#153

Post by snotrockets »

ferminaut wrote: post #85

I placed an order for a Pixel Watch on Black Friday as a gift. Spent $380 or so on the watch+band. Site said it would be delivered on Nov 29-Dec 2nd (and status was updated to 'Pending Shipment'). Well, Dec 5th rolled around, still wasnt shipped. Since the status was 'pending shipment' you cannot cancel the order. I contacted google asking them to cancel my order. Two weeks later, it's still not shipped, CS rep is ba…

Apple customer support isn’t as great as it used to be, but it’s still very good.

You can get to a human pretty fast, you have to go through an annoying script, but at least it’s with human and not a badly written automation.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#154

Post by Ekaros »

trap_goes_hot wrote: post #24

I don't usually stick my neck out for Google, but I kinda get this policy. Charge-backs are the "nuclear" option, and both parties will take this unkindly. I understand in this case, it was suggested by the customer rep, which was a mistake.

Also it is wrong tool for other than actually fraudulent as in stolen cc details. Sadly the expensive way is court or arbitration. I wish there was some reasonable method like insurance I could buy that would fight for me instead in these cases.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#155

Post by rwky »

It's not only Google. Same thing happened to us with Hertz (car rental). We rented a card when we got home we found extra charges on our card. Contacted Hertz and fell into the black hole of customer support. After a month or so gave up and issued a chargeback. Went to rent a car again a few months later only to find out we're black listed.

I wouldn't be surprised if it's standard practice at a lot of companies to black list you if you make a chargeback.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#157

Post by CogitoCogito »

kube-system wrote: post #148
CogitoCogito wrote: post #116

Earlier quoted context omitted.

It’s not inevitable. Of course it can be overridden.

But by who? There’s nobody to hire for that role, because the role has been automated.

I have no idea if you're being serious, but of course code can be overridden and of course you can hire someone to override it. Google has apparently chosen not to.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#158

Post by wedn3sday »

glogla wrote: post #90
glitchc wrote: post #72

Earlier quoted context omitted.

> Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with issues that are completely unrelated to Google's actual products and even Google would be overwhelmed. No it is entirely reasonable. Even with a d…

> They won't though, because end-users are not the customers of Google, advertisers are. You can betcha advertisers get excellent customer service. You would think so, but no. Even advertisers get bad support from Google. Even companies using Google as replacement for Microsoft stack (Gmail and Calendar instead of Outlook, etc) get bad support from Google. Even Google Cloud customers spending millions a year get bad…

Can confirm. I work for a company that spends >$10MM on google cloud compute every year, and it's a common internal joke that "talk to google support" means "get fucked." Their support is outrageously bad.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#159

Post by kenjackson »

TechBro8615 wrote: post #132
glogla wrote: post #90

Earlier quoted context omitted.

> They won't though, because end-users are not the customers of Google, advertisers are. You can betcha advertisers get excellent customer service. You would think so, but no. Even advertisers get bad support from Google. Even companies using Google as replacement for Microsoft stack (Gmail and Calendar instead of Outlook, etc) get bad support from Google. Even Google Cloud customers spending millions a year get bad…

This is just not true from my experience. Google Cloud has proactive and responsive support staff.

It might be a relative perspective they had. I've heard that AWS and Azure provide much better support. I can't say firsthand, but I've heard that fairly consistently.

Re: Tell HN: Doing a chargeback against Google will get your account banned

#160

Post by kube-system »

Dylan16807 wrote: post #84
kube-system wrote: post #67

Earlier quoted context omitted.

I feel like this is treating the symptoms rather than the cause. Companies shouldn’t be allowed to have such a tight grip on a consumer’s digital life such that an account ban is crippling.

They're both problems. Smaller companies shouldn't be able to retaliate against a valid chargeback either.

Should they be able to retaliate against an invalid chargeback? Chargeback fraud is a thing.
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