101–110 of 288 posts
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I can get unique CC number for every transaction. Normal service from my bank.
What country? What bank???
I can generate single-use cards with an arbitrary limit, limit cards that can be used any number of times, and cards with a monthly renewing limit.
This works for literally any bank in Portugal via an app called MBWay.
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How is google a monopoly? I get by just fine without it.
Do you have an Android phone? It's getting harder to use them without a Google account. In my university, professors and old T.A. have a mix of gmail, hotmail and yahoo, let's say 1/3, 1/3 and 1/3. But students have almost 100% emails from gmail. I't not a monopoly, but it's getting very close.
I placed an order for a Pixel Watch on Black Friday as a gift. Spent $380 or so on the watch+band. Site said it would be delivered on Nov 29-Dec 2nd (and status was updated to 'Pending Shipment'). Well, Dec 5th rolled around, still wasnt shipped. Since the status was 'pending shipment' you cannot cancel the order. I contacted google asking them to cancel my order. Two weeks later, it's still not shipped, CS rep is ba…
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I haven't heard that. I can see two perspectives: 1. If a chargeback is issued, that means the company messed up massively and they should investigate, not ban the user 2. Some people fraudulently issue chargebacks and we assume our support would solve all legitimate issues, therefore it's a ban. Probably the answer is to use risk signals about users to inform an investigation.
Your point 1 isn't really true. People charge back businesses all the time for any reason up to and including "I don't want to pay for this and this is how I don't have to". It's a huge problem for folks like eBay sellers, for example.
To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with i…
I don't get this, I engage human Google support for paid Google products at least a few times a month. It's not great, but definitely on par with other tech giants. Are you expecting human support for ... free services?
When I saw the headline, my first reaction was "You did a chargeback against a huge company from which you can't afford to be auto-unpersonned?! You crazy!" Then I skimmed TFA, and they said that a CSR for the company told them to. Maybe HN escalation will work, this time. But we should really figure out how the critical unique huge consumer tech companies can solve their due process problems, and be more consistent…
https://old.reddit.com/r/tifu/comments/zndbku/tifu_by_accide...
Account stolen. Obvious fraudulent charges. EA refuses to make it right. Customer rightfully disputes the charges. EA closes their account locking them out of an entire catalogue of content THEY HAD PAID for.
This whole “you don’t really own digital content” ruse needs to be popped. A company shouldn’t be able to kick you off their platform if you have purchased content from them without refunding that content or providing you physical copies of the content they’re revoking your on demand access to.
This whole “you give me $20 for a one time purchase and I’ll let you watch this movie for anywhere between 100ms and 100,000 years mostly at our discretion” isn’t business - it’s fraud and it’s shameful regulators haven’t stepped in yet.
To be clear this is about digital purchases, not digital rentals and streaming services.
To me, the issue with Google's products and services is that they're not willing to provide any human customer service to resolve the real issues. Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. If they had a normal phone number available where anybody could reach a human at any time, every confused person would call them with i…
> Now, of course, I understand that even Google can't reasonably be expected to provide free 24/7 customer support for the entire Internet. Microsoft did this back in the 1990's. It provided a strong financial incentive to reduce the number of support calls generated per Windows installation, which is what they ended up doing.
When I saw the headline, my first reaction was "You did a chargeback against a huge company from which you can't afford to be auto-unpersonned?! You crazy!" Then I skimmed TFA, and they said that a CSR for the company told them to. Maybe HN escalation will work, this time. But we should really figure out how the critical unique huge consumer tech companies can solve their due process problems, and be more consistent…
My experience is that they seem to have this mindset that if you aren't paying them for advertising specifically, you're not a customer, you're a user - the product - which is true if you aren't paying them at all, but isn't even remotely the case when you're giving them money in exchange for a product. Absolutely horrendous customer service every time I've needed to contact them.