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The death of Rackspace’s ‘fanatical support’

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Re: The death of Rackspace’s ‘fanatical support’

#11
post #2

Apollo is the private equity giant that bought the company in 2016 in a $4.3 billion deal. The latest market cap is less than $800 million on sale of more than $3 billion / year. Still losing money.

Officially, Rackspace is ~30% sold short. Someone is already making tax-free billions shorting it to death.

Re: The death of Rackspace’s ‘fanatical support’

#12

This is the first I heard of any of this. Were there no stories on HN about the whole ransom debacle? Bizarre.

I think this just goes to show how few people use Rackspace hosted exchange. Most people migrated to O365 years ago. Rackspaces exchange servers were still running Exchange 2013 until the end, and their engineers were deperately trying to push people to migrate to Microsoft long before this happened. I think this is a blessing in disguise for them really.

There were around 20 submissions to HN over the last 2 weeks, but never made the front page. Shows how few of us are still using Rackspace Hosted Exchange!

Re: The death of Rackspace’s ‘fanatical support’

#13
post #12

This is the first I heard of any of this. Were there no stories on HN about the whole ransom debacle? Bizarre.

I think this just goes to show how few people use Rackspace hosted exchange. Most people migrated to O365 years ago. Rackspaces exchange servers were still running Exchange 2013 until the end, and their engineers were deperately trying to push people to migrate to Microsoft long before this happened. I think this is a blessing in disguise for them really. There were around 20 submissions to HN over the last 2 weeks,…

I think hosted exchange is also more "enterprisey", and legacy. I'm sure the install base is still immense, but I wouldn't expect tons of discussions about pretty cookie cutter enterprise MS IT infra here.

Re: The death of Rackspace’s ‘fanatical support’

#14
My first big project at my current job was to move all customers from hosted exchange 2013 to office 365. It was a difficult time for customers and the company, but the rackspace drama confirmed that was the right thing to do.

Funnily we have customer project to move them from several IMAP & HEX providers to O365 - the customer went radio silent for ages, but instantly called us to finally get it moving.

Re: The death of Rackspace’s ‘fanatical support’

#15
post #10
post #7

> Don’t expect Rackspace to ever fully recover from Friday’s meltdown. The 1.2 million-square-foot headquarters in Windcrest is now for sale. The remnants of the company will soon decamp to less than 10% of that space, in a smaller office building near Stone Oak. A company stock that soared to about $80 a share in early 2013 fell from about $5 a share Dec. 2, when the meltdown hit the wires, to $3.23 as of Friday’s m…

Rackspace have many divisions and revenue streams, Exchange being a small part of their overall business. They have many thousands of customers still using their other products that are completely unaware of whats going on in Exchange right now. I mean, it didnt even make HN front page! Rackspace will not die from this, they will plod along as a reseller for other clouds for many years to come.

Rackspace will not die from this, they will plod along as a reseller for other clouds for many years to come.

Equinix will pick them up for pennies on the dollar.

Re: The death of Rackspace’s ‘fanatical support’

#17
They've been piss poor for at least a decade. They were losing even in the managed dedicated server arena by 2010 which was their main product afaik... they were late to the cloud, their managed email was disaster (both exchange and non-exchange version), the support was anything but fanatical...

Re: The death of Rackspace’s ‘fanatical support’

#18
post #6
post #3

> Customers learned that the hard way in the early morning hours last week Friday when their email accounts went dark, The company I work for was directly affected by this, I wondered how come I didn't see it mention here on HN (or maybe I missed it). Either way, we moved to MS Exchange and for the time being it's all for the better.

It was posted on HN about 20 times over the last week, but never made it to the front page. See here for some threads about it: https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...

It definitely made the front page or I wouldn't have known about it

Re: The death of Rackspace’s ‘fanatical support’

#20
Rackspace had such a strong reputation during the 2000s, particularly for dedicated servers.

I wonder if anyone in their exec team ever brought up the fact that they got their ass kicked by DigitalOcean, and similar platforms when it comes to affordable and simple hosting.

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