The death of Rackspace’s ‘fanatical support’
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The death of Rackspace’s ‘fanatical support’
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Re: The death of Rackspace’s ‘fanatical support’
#2Apollo is the private equity giant that bought the company in 2016 in a $4.3 billion deal.
The latest market cap is less than $800 million on sale of more than $3 billion / year. Still losing money.
Re: The death of Rackspace’s ‘fanatical support’
#3> Customers learned that the hard way in the early morning hours last week Friday when their email accounts went dark,
The company I work for was directly affected by this, I wondered how come I didn't see it mention here on HN (or maybe I missed it). Either way, we moved to MS Exchange and for the time being it's all for the better.
Re: The death of Rackspace’s ‘fanatical support’
#4Former customer here, when I migrated off of Rackspace in July, they couldn't manage much of the infrastructure, firewalls, switches and netapps were all managed by scripts, automations, and clueless engineers.
I don't blamw the engineers, I blame management
Re: The death of Rackspace’s ‘fanatical support’
#5>Highly trained people handled the company’s incoming telephone and online inquiries
Not sure I can agree with this. Almost a decade ago we had some shared hosting accounts at Rackspace for some very legacy clients (ones that even accounting had forgotten about and not billed them for years). We had an issue with accessing one of the databases to export for handover, and so I got in touch with their online support. They gave me full admin access to their database server which had several hundred other clients on there. I could also see the historical metrics for the server which were interesting. I told them immediately but it took them almost a day to revoke my access.
Re: The death of Rackspace’s ‘fanatical support’
#6> Customers learned that the hard way in the early morning hours last week Friday when their email accounts went dark, The company I work for was directly affected by this, I wondered how come I didn't see it mention here on HN (or maybe I missed it). Either way, we moved to MS Exchange and for the time being it's all for the better.
It was posted on HN about 20 times over the last week, but never made it to the front page.
See here for some threads about it:
https://hn.algolia.com/?dateRange=all&page=0&prefix=false&qu...
Re: The death of Rackspace’s ‘fanatical support’
#7> Don’t expect Rackspace to ever fully recover from Friday’s meltdown. The 1.2 million-square-foot headquarters in Windcrest is now for sale. The remnants of the company will soon decamp to less than 10% of that space, in a smaller office building near Stone Oak. A company stock that soared to about $80 a share in early 2013 fell from about $5 a share Dec. 2, when the meltdown hit the wires, to $3.23 as of Friday’s market close.
If anything the title is an understatement - they might just as well have used "The Death of Rackspace" instead...
Re: The death of Rackspace’s ‘fanatical support’
#8This is the first I heard of any of this. Were there no stories on HN about the whole ransom debacle? Bizarre.
Re: The death of Rackspace’s ‘fanatical support’
#9This is the first I heard of any of this. Were there no stories on HN about the whole ransom debacle? Bizarre.
Re: The death of Rackspace’s ‘fanatical support’
#10> Don’t expect Rackspace to ever fully recover from Friday’s meltdown. The 1.2 million-square-foot headquarters in Windcrest is now for sale. The remnants of the company will soon decamp to less than 10% of that space, in a smaller office building near Stone Oak. A company stock that soared to about $80 a share in early 2013 fell from about $5 a share Dec. 2, when the meltdown hit the wires, to $3.23 as of Friday’s m…
Rackspace have many divisions and revenue streams, Exchange being a small part of their overall business.
They have many thousands of customers still using their other products that are completely unaware of whats going on in Exchange right now. I mean, it didnt even make HN front page!
Rackspace will not die from this, they will plod along as a reseller for other clouds for many years to come.