Earlier quoted context omitted.
The problem is that like with OpenDoor, asymmetrical information favors the seller. If I know I can get a better deal, I’m not going to use Carvana or OpenDoor. If I know there is something wrong with my car/house I’m going with Carvana/OpenDoor.
aka "Lemon markets theory" by George Akerlof, which won Nobel Prize in Economics in 2001 https://en.wikipedia.org/wiki/The_Market_for_Lemons
I listen to a lot of economic podcasts and subscribe to Ben Thompson’s Stratechery newsletter/podcast. I couldn’t remember where the theory came from.